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Jackson International Jackson Health System

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Overview

In affiliation with the University of Miami’s Leonard M. Miller School of Medicine, Jackson offers a full range of care from prevention to the most advanced treatment for the sick and critically injured regardless of their ability to pay. It also provides superior services at its specialized facilities and centers including the Ryder Trauma Center, Holtz Children’s Hospital, Miami Burn Center, Newborn Intensive Care Center, Jackson Transplant Center and Jackson Rehabilitation Hospital.

Jackson provides non-medical services including pastoral care, health education and programs for international patients. The health system also fosters an environment for medical education and research.

How to Make an Appointment

To make an appointment at Jackson Memorial Hospital or any of the Jackson Health System Primary Care Centers or at the Ambulatory Care Center (ACC), call the Patient Scheduling Center at 305-585-6000.

Admission and Registration

All inpatient admissions and outpatient registrations are part of Patient Access Services. Patient Access Services also makes appointments for clinics and routine laboratory and radiology tests. If you have questions about being admitted into the hospital or registering for any of our clinics, please call 305-585-5225.

To be admitted, you need to be referred by your primary physician.

When you call for an appointment, you will be advised with what to bring. In most cases, we would register you in advance so you can report directly to your appointment.

If you have insurance, please bring the following:

  • Photo ID
  • Insurance card
  • Referral information

Patient Financial Services

Your Hospital Bill
Hospital bills are based on the cost of salaries, supplies, equipment and other expenses needed to serve our patients.

The daily room charge includes maintenance, housekeeping, linens, routine nursing services, medical records and other general care-related services. Additional charges are made for special tests or drugs ordered by your physician, and for operating, recovery and delivery rooms.

Your Doctors' Bills
Fees from your personal physician and specialists will not appear on your Jackson Memorial Hospital bill. You will receive separate bills from these specialists, such as anesthetists, surgeons, pathologists and radiologists.

Please treat the bills of these specialists like those of your own physician. Be sure to contact your insurance carrier or third party payor and complete all necessary claim forms.

If you have questions about these separate charges, please call the number on your bill.

Financial Counseling
Jackson Memorial Hospital is aware that medical costs often occur when families least expect or can afford them. If you can't make a payment or are having financial problems, a financial representative will work with you to try to help you.

Patient Financial Services is located in the Ambulatory Care Center West, room 127. For assistance, or to receive a financial assessment, please call 305-585-6000.

Accepted Insurance Plans

We value your trust in us to take care of your healthcare needs. Below is a list of insurance plans that we have a relationship with.

All Florida PPO

Amerigroup

America's International Network (formerly USA Medical Services)

Avmed Health Plan

Beech Street

Best Doctors

Blue Cross/Blue Shield of Florida – All lines

Community Care Network (CCN)

Canadian Medical Network

Children's Psychiatric Center

Choice Care Network

Cigna Health Plan

Cigna Behavioral Health

Coventry Health Care, Inc.- South Care PPO

Corvel Corporation

Dimension Health Plan

Federal Assist Company

First Health

ForMost Managed Care, Inc

Foundation Health Plan

Galaxy Health Network

Health Options/Metro Dade Service Center

Health Resources and Technology, Inc

Horizon Behavioral Services

Hospice

HRM

Humana Health Plan - HMO/PPO/MCR

Humana Health Plan - MCD

Intercontinental Europeiske

International Managed Care Service

JMH Health Plan

MAGNA Administrative Services, Inc

Managed Care of America

Marla Medical Research

Medex Assistance Corporation

Mental Health Network (psych services only)

Miami Job Corps

Millennium Health Group, Inc

Multiplan

Neighborhood Health Plan  (agreement)

Olympus Managed Health Care/Choice Net

One Health Plan

One Source Health Plan

Preferred Medical Health Plan

Private Healthcare (SPECIFY THE NAME OF THE INSURANCE CO)

Psychcare (psych services only)

PsychStar (psych services only)

 

 

Quality Health Management

Royal Caribbean Cruises

Sanus Health Corporation

Strategic Health Development Corp

Total Health Choice Plan

Tricare/Champus/Humana Military

Trustcare

United Behavioral Health

United Health Plan

United Insurance Companies

University Behavioral Health

Vitas Healthcare

Wellcare/Healthease/Staywell

Workers' Compensation

 

 

 

Patient Fees

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Patient Care & Safety

We strive to provide the highest quality of care and safety to all patients but if a person has any concerns about patient care and safety in the Jackson Health System that have not been addressed, they are encouraged to contact management staff. To talk about complaints, you or your family member should tell your nurse, nurse manager or person in charge of the area where you are a patient. If you feel your complaint has not been resolved, you or your family member should contact the Patient Relations Department of the hospital you are in.

Joint Commission on Accreditation of Healthcare Organization
Patients or family members can also contact the Joint Commission on Accreditation of Healthcare Organization's Office of Quality Monitoring to report any concerns at 1-800-994-6610 or e-mailing at
complaint@jcaho.org.

Agency for Health Care Administration
If you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to this address:

Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Drive, Building 1
Tallahassee, FL 32308

If you have a complaint against a healthcare professional and want to receive a complaint form, call the Consumer Assistance Unit at 1-888-419-3456 (press 2) or write to this address:

Agency for Health Care Administration
Consumer Assistance Unit
PO Box 14000

Tallahassee, FL 32317-4000

Interpreter Services

Creole and Spanish interpreters are available 24 hours a day, seven days a week, to facilitate communication in person and via telephone between our healthcare personnel and non-English-speaking patients. Language Line interpreters can assist via telephone in over 150 languages, also on a 24-hour, seven-day basis.

We provide sign language interpreters through contracted agencies for our deaf/hard-of-hearing patients. Additionally, Deaf Talk, an audio-visual conferencing interpreting system, is available in the Emergency Care Center and Labor & Delivery units.

Contact Us
(305) 585-6316
(305) 585-5927 fax
smartinez@jhsmiami.org

Jewish Family Room

GESHER TZEDAKA is a not-for-profit organization dedicated to meeting the needs of Jewish family members while their loved ones are undergoing treatment at Jackson Memorial Hospital. The Family Room offers the following amenities:

  • A place to find solace, rest, relax, pray and read
  • Jewish books for all levels of observance
  • A well-stocked pantry with kosher provisions
  • Hebrew and Yiddish speaking volunteers, who also visit patients while they are in the hospital
  • Staff to guide families to available community resources
  • Rabbinical and Spiritual guidance upon request

GESHER TZEDAKA’s goal is to lend a helping hand in time of need.

The Jewish Family Room is located at:

Jackson Medical Towers-West, Room 105C
1500 NW 12th Ave
Miami, FL 33136

Contact Information:

24-Hour Hotline
1-866-9-GESHER (943-7437)

Direct Contact for a Rabbi
954-259-1000 (pager)

E-Mail

info@geshertzedaka.com

Website:

www.geshertzedaka.com

Pastoral Care

Pastoral Care Services provides around-the-clock pastoral care for patients, families and staff through counseling, prayer, sacrament and worship according to their specific needs, utilizing resources and clergy of their faith groups and affirming the value of each person.

We take pride in recruiting trained chaplains from all cultures and faiths to help meet the culture dynamics and needs of our patients and their families. Chaplains are on call 24 hours a day, seven days a week.

Faith Services

All Faith

8 a.m. Monday through Friday; noon on Sundays

JMH All Faith Chapel

(Service led by clinical pastoral education resident chaplains and interns.)

Catholic Holy Mass

11:45 a.m. Monday through Friday; 3:30 p.m. on Sundays
JMH All Faith Chapel 

Muslim

MASJID Prayer Room
Open for daily prayers 
Institute Building, Room 223, UM/Jackson Memorial Medical Center  

Contact on call 24/7:


Mr. Shaffiat Karmally
Pager#: 305-486-3020

Contacts for other faiths on call as needed:

Hindu

Mr. Ram Upadhaya
Cell: 954-559-8634

Jehovah’s Witness


Gersom Manresa
Phone: 305-389-4582
E-mail:
gmanresa@hotmail.com

Fermin Pastrana
Phone: 305-975-6013
E-mail:
pastranafg@bellsouth.net

Mormon -- Church of Jesus Christ of Later Day Saints

Bishop Corey Labarge
Phone: 305-757-1933 or 305-817-1012

Chaplains

To contact a chaplain, call 305-585-2255 and enter the pager ID when prompted.
 
Rev. Dr. Jacqueline D. Kelley 
United Methodist 
Jacqueline.Kelley@jhsmiami.org

Fr. Martin Adu
Catholic Priest
Pager ID: 2335
Madu@jhsmiami.org
  
Fr. Fidelis Nwankwo
Catholic Priest
Pager ID: 2506
Fnwankwo@jhsmiami.org

Chaplain Hector Figueroa
Assemblies of God/Protestant
English & Spanish
Pager ID: 2109
Hfigueroa@jhsmiami.org

Nat Galley & Gertrude Galley-Glucksman Chapel

The All Faith Chapel is located in the West Wing Lobby of Jackson Memorial Hospital.

The following services are held at the All Faith Chapel:

All Faith Service

8 a.m. Monday through Friday
(Service led by clinical pastoral education resident chaplains and interns.)

Noon on Sundays

Catholic Holy Mass

11:45 a.m. Monday through Friday

3:30 p.m. on Sundays

Nutrition Services

Jackson Health System's Nutrition Services department aims to provide the best care and customer service to our patients, visitors and hospital employees. We offer a variety of options in our three cafeterias.

Cafeteria Information

Jackson Memorial Hospital Cafeteria

Hours of Operation
Breakfast
Every day, 6 - 10 a.m.

Lunch
Every day, 10:45 a.m. - 3 p.m. (Cafe is open from 3 - 4 p.m.)

Dinner
Every day, 4 - 8 p.m.

Online Information
Catering Request Form

Contact Us
Main Number: (305) 585-5298
Catering: Patsy D'Souza, Catering Manager, (305) 585-4499
Retail: LJ Springer, Retail Director, (305) 585-8159
Patient Services: Pauline Green, Patient Services Manager, (305) 585-7835

Social Work & Discharge Planning

Our mission is to be the premier hospital-based social work program in the country. We strive to provide and to teach patient-centered care that is holistic, compassionate and culturally sensitive. We seek to maximize the rights of our patients through our roles with advance directives and discharge planning. Through our clinical skills and our community networking, we seek creative, cost-effective solutions to the bio-psychosocial needs of our patients and families. Our ultimate goal is for all patients to realize their abilities to the fullest.

Social Work
Time spent in the hospital often brings anxiety, fear and questions to be answered for patients, their friends and families. Doctors, nurses and other caregivers provide medical support, but it is the responsibility of the social worker to provide the emotional support during what can be a stressful time. This is essential to ensure a positive outcome.

Our social workers have been specially trained to work with individuals and families in dealing with personal and interpersonal crises caused by illness and hospitalization. The social worker's role is a varied and complex one, but in all cases, he or she plays a vital part in maximizing wellness during the hospital stay and in easing the transition back home or to a healthcare facility.

The goal of social work includes assisting patient with their advance directives, appropriate discharge planning and counseling for patients and family members related to the impact of illness and hospitalization.

Patient and Family Advocacy
During a patient's hospital stay, social workers facilitate family involvement with the entire treatment team. They keep the family apprised of the patient's progress and explain how the family can help the patient recover.

Social workers are trained to help patients and families help themselves. They assist in acquiring the tools to cope with troubling situations such as:

  • Traumatic and chronic illness 
  • Alcoholism and/or drug dependancy
  • Financial and emotional strain of caring for a disabled family member
  • Marital difficulties due to illness 
  • Adult and pediatric abuse and domestic violence 
  • Bereavement

Discharge Planning
Responding to escalating costs and the growing complexities of modern health care, our social workers have taken the lead as discharge planning coordinators. In discharge planning, the social worker helps the patient, family and medical team identify the needs of the patient and target appropriate resources for follow-up care.

Whether a patient is going home or transferring to another healthcare facility, social workers make the transition as smooth as possible. They identify resources in the community that are best suited to the patient's medical and financial situation. They also recommend alternative care if the patient cannot return home.

Counseling Services
Through individual and group interventions, social workers help patients and families with psychological, social and family issues associated with illness, loss, hospitalization or outpatient treatment. They also provide counseling for personal or financial problems related to disability or chronic illness.

Advance Directives
Social workers are specially trained to assist patients in completing advance directives. These legal documents afford the patient the opportunity to communicate their wishes to their healthcare providers. 

  • Advance directives - English, Spanish and Creole 
  • Living Will - English, Spanish and Creole 
  • Healthcare Surrogate - English, Spanish and Creole 
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