In affiliation with the University of Miami’s Leonard M. Miller School of Medicine, Jackson offers a full range of care from prevention to the most advanced treatment for the sick and critically injured regardless of their ability to pay. It also provides superior services at its specialized facilities and centers including the Ryder Trauma Center, Holtz Children’s Hospital, Miami Burn Center, Newborn Intensive Care Center, Jackson Transplant Center and Jackson Rehabilitation Hospital.

Jackson provides non-medical services including pastoral care, health education and programs for international patients. The health system also fosters an environment for medical education and research.

How to Make an Appointment

To make an appointment at Jackson Memorial Hospital or any of the Jackson Health System Primary Care Centers or at the Ambulatory Care Center (ACC), call the Patient Scheduling Center at 305-585-6000.

Admission and Registration

All inpatient admissions and outpatient registrations are part of Patient Access Services. Patient Access Services also makes appointments for clinics and routine laboratory and radiology tests. If you have questions about being admitted into the hospital or registering for any of our clinics, please call 305-585-5225.

To be admitted, you need to be referred by your primary physician.

When you call for an appointment, you will be advised with what to bring. In most cases, we would register you in advance so you can report directly to your appointment.

If you have insurance, please bring the following:

  • Photo ID
  • Insurance card
  • Referral information

Patient Financial Services

Your Hospital Bill
Hospital bills are based on the cost of salaries, supplies, equipment and other expenses needed to serve our patients.

The daily room charge includes maintenance, housekeeping, linens, routine nursing services, medical records and other general care-related services. Additional charges are made for special tests or drugs ordered by your physician, and for operating, recovery and delivery rooms.

Your Doctors’ Bills
Fees from your personal physician and specialists will not appear on your Jackson Memorial Hospital bill. You will receive separate bills from these specialists, such as anesthetists, surgeons, pathologists and radiologists.

Please treat the bills of these specialists like those of your own physician. Be sure to contact your insurance carrier or third party payor and complete all necessary claim forms.

If you have questions about these separate charges, please call the number on your bill.

Financial Counseling
Jackson Memorial Hospital is aware that medical costs often occur when families least expect or can afford them. If you can’t make a payment or are having financial problems, a financial representative will work with you to try to help you.

Patient Financial Services is located in the Ambulatory Care Center West, room 127. For assistance, or to receive a financial assessment, please call 305-585-6000.

Accepted Insurance Plans

  • All Florida PPO
  • Amerigroup
  • America’s International Network (formerly USA Medical Services)
  • Avmed Health Plan
  • Beech Street
  • Best Doctors
  • Blue Cross/Blue Shield of Florida – All lines
  • Community Care Network (CCN)
  • Canadian Medical Network
  • Children’s Psychiatric Center
  • Choice Care Network
  • Cigna Health Plan
  • Cigna Behavioral Health
  • Coventry Health Care, Inc.- South Care PPO
  • Corvel Corporation
  • Dimension Health Plan
  • Federal Assist Company
  • First Health
  • ForMost Managed Care, Inc
  • Foundation Health Plan
  • Galaxy Health Network
  • Health Options/Metro Dade Service Center
  • Health Resources and Technology, Inc
  • Horizon Behavioral Services
  • Hospice
  • HRM
  • Humana Health Plan – HMO/PPO/MCR
  • Humana Health Plan – MCD
  • Intercontinental Europeiske
  • International Managed Care Service
  • JMH Health Plan
  • MAGNA Administrative Services, Inc
  • Managed Care of America
  • Marla Medical Research
  • Medex Assistance Corporation
  • Mental Health Network (psych services only)
  • Miami Job Corps
  • Millennium Health Group, Inc
  • Multiplan
  • Neighborhood Health Plan (agreement)
  • Olympus Managed Health Care/Choice Net
  • One Health Plan
  • One Source Health Plan
  • Preferred Medical Health Plan
  • Psychcare (psych services only)
  • PsychStar (psych services only)
  • Quality Health Management
  • Royal Caribbean Cruises
  • Sanus Health Corporation
  • Strategic Health Development Corp
  • Total Health Choice Plan
  • Tricare/Champus/Humana Military
  • Trustcare
  • United Behavioral Health
  • United Health Plan
  • United Insurance Companies
  • University Behavioral Health
  • Vitas Healthcare
  • Wellcare/Healthease/Staywell
  • Workers’ Compensation

Patient Care & Safety

We strive to provide the highest quality of care and safety to all patients but if a person has any concerns about patient care and safety in the Jackson Health System that have not been addressed, they are encouraged to contact management staff. To talk about complaints, you or your family member should tell your nurse, nurse manager or person in charge of the area where you are a patient. If you feel your complaint has not been resolved, you or your family member should contact the Patient Relations Department of the hospital you are in.

Joint Commission on Accreditation of Healthcare Organization
Patients or family members can also contact the Joint Commission on Accreditation of Healthcare Organization’s Office of Quality Monitoring to report any concerns at 1-800-994-6610 or e-mailing at complaint@jcaho.org.

Agency for Health Care Administration
If you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to this address:

Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Drive, Building 1
Tallahassee, FL 32308

If you have a complaint against a healthcare professional and want to receive a complaint form, call the Consumer Assistance Unit at 1-888-419-3456 (press 2) or write to this address:

Agency for Health Care Administration
Consumer Assistance Unit
PO Box 14000
Tallahassee, FL 32317-4000

Interpreter Services

Creole and Spanish interpreters are available 24 hours a day, seven days a week, to facilitate communication in person and via telephone between our healthcare personnel and non-English-speaking patients. Language Line interpreters can assist via telephone in over 150 languages, also on a 24-hour, seven-day basis.

We provide sign language interpreters through contracted agencies for our deaf/hard-of-hearing patients. Additionally, Deaf Talk, an audio-visual conferencing interpreting system, is available in the Emergency Care Center and Labor & Delivery units.

Contact Us
(305) 585-6316
(305) 585-5927 fax

Jewish Family Room

GESHER TZEDAKA is a not-for-profit organization dedicated to meeting the needs of Jewish family members while their loved ones are undergoing treatment at Jackson Memorial Hospital. The Family Room offers the following amenities:

  • A place to find solace, rest, relax, pray and read
  • Jewish books for all levels of observance
  • A well-stocked pantry with kosher provisions
  • Hebrew and Yiddish speaking volunteers, who also visit patients while they are in the hospital
  • Staff to guide families to available community resources
  • Rabbinical and Spiritual guidance upon request

GESHER TZEDAKA’s goal is to lend a helping hand in time of need.

The Jewish Family Room is located at:

Jackson Medical Towers-West, Room 105C
1500 NW 12th Ave
Miami, FL 33136

Contact Information:

24-Hour Hotline
1-866-9-GESHER (943-7437)

Direct Contact for a Rabbi
954-259-1000 (pager)





Pastoral Care

Pastoral Care Services provides around-the-clock pastoral care for patients, families and staff through counseling, prayer, sacrament and worship according to their specific needs, utilizing resources and clergy of their faith groups and affirming the value of each person.

We take pride in recruiting trained chaplains from all cultures and faiths to help meet the culture dynamics and needs of our patients and their families. Chaplains are on call 24 hours a day, seven days a week.

Faith Services

All Faith

8 a.m. Monday through Friday; noon on Sundays

JMH All Faith Chapel

(Service led by clinical pastoral education resident chaplains and interns.)

Catholic Holy Mass

11:45 a.m. Monday through Friday; 3:30 p.m. on Sundays
JMH All Faith Chapel


MASJID Prayer Room
Open for daily prayers
Institute Building, Room 223, UM/Jackson Memorial Medical Center

Contact on call 24/7:

Mr. Shaffiat Karmally
Pager#: 305-486-3020

Contacts for other faiths on call as needed:


Mr. Ram Upadhaya
Cell: 954-559-8634

Jehovah’s Witness

Gersom Manresa
Phone: 305-389-4582

Fermin Pastrana
Phone: 305-975-6013

Mormon — Church of Jesus Christ of Later Day Saints

Bishop Corey Labarge
Phone: 305-757-1933 or 305-817-1012


To contact a chaplain, call 305-585-2255 and enter the pager ID when prompted.

Rev. Dr. Jacqueline D. Kelley
United Methodist

Fr. Martin Adu
Catholic Priest
Pager ID: 2335

Fr. Fidelis Nwankwo
Catholic Priest
Pager ID: 2506

Chaplain Hector Figueroa
Assemblies of God/Protestant
English & Spanish
Pager ID: 2109

Nat Galley & Gertrude Galley-Glucksman Chapel

The All Faith Chapel is located in the West Wing Lobby of Jackson Memorial Hospital.

The following services are held at the All Faith Chapel:

All Faith Service

8 a.m. Monday through Friday
(Service led by clinical pastoral education resident chaplains and interns.)

Noon on Sundays

Catholic Holy Mass

11:45 a.m. Monday through Friday

3:30 p.m. on Sundays

Nutrition Services

Jackson Health System’s Nutrition Services department aims to provide the best care and customer service to our patients, visitors and hospital employees. We offer a variety of options in our three cafeterias.

Cafeteria Information

Jackson Memorial Hospital Cafeteria

Hours of Operation
Every day, 6 – 10 a.m.

Every day, 10:45 a.m. – 3 p.m. (Cafe is open from 3 – 4 p.m.)

Every day, 4 – 8 p.m.

Online Information
Catering Request Form

Contact Us
Main Number: (305) 585-5298
Catering: Patsy D’Souza, Catering Manager, (305) 585-4499
Retail: LJ Springer, Retail Director, (305) 585-8159
Patient Services: Pauline Green, Patient Services Manager, (305) 585-7835

Social Work & Discharge Planning

Our mission is to be the premier hospital-based social work program in the country. We strive to provide and to teach patient-centered care that is holistic, compassionate and culturally sensitive. We seek to maximize the rights of our patients through our roles with advance directives and discharge planning. Through our clinical skills and our community networking, we seek creative, cost-effective solutions to the bio-psychosocial needs of our patients and families. Our ultimate goal is for all patients to realize their abilities to the fullest.

Social Work
Time spent in the hospital often brings anxiety, fear and questions to be answered for patients, their friends and families. Doctors, nurses and other caregivers provide medical support, but it is the responsibility of the social worker to provide the emotional support during what can be a stressful time. This is essential to ensure a positive outcome.

Our social workers have been specially trained to work with individuals and families in dealing with personal and interpersonal crises caused by illness and hospitalization. The social worker’s role is a varied and complex one, but in all cases, he or she plays a vital part in maximizing wellness during the hospital stay and in easing the transition back home or to a healthcare facility.

The goal of social work includes assisting patient with their advance directives, appropriate discharge planning and counseling for patients and family members related to the impact of illness and hospitalization.

Patient and Family Advocacy
During a patient’s hospital stay, social workers facilitate family involvement with the entire treatment team. They keep the family apprised of the patient’s progress and explain how the family can help the patient recover.

Social workers are trained to help patients and families help themselves. They assist in acquiring the tools to cope with troubling situations such as:

  • Traumatic and chronic illness
  • Alcoholism and/or drug dependancy
  • Financial and emotional strain of caring for a disabled family member
  • Marital difficulties due to illness
  • Adult and pediatric abuse and domestic violence
  • Bereavement

Discharge Planning
Responding to escalating costs and the growing complexities of modern health care, our social workers have taken the lead as discharge planning coordinators. In discharge planning, the social worker helps the patient, family and medical team identify the needs of the patient and target appropriate resources for follow-up care.

Whether a patient is going home or transferring to another healthcare facility, social workers make the transition as smooth as possible. They identify resources in the community that are best suited to the patient’s medical and financial situation. They also recommend alternative care if the patient cannot return home.

Counseling Services
Through individual and group interventions, social workers help patients and families with psychological, social and family issues associated with illness, loss, hospitalization or outpatient treatment. They also provide counseling for personal or financial problems related to disability or chronic illness.

Advance Directives
Social workers are specially trained to assist patients in completing advance directives. These legal documents afford the patient the opportunity to communicate their wishes to their healthcare providers.

  • Advance directives – English, Spanish and Creole
  • Living Will – English, Spanish and Creole
  • Healthcare Surrogate – English, Spanish and Creole