Jackson Health System, along with our partners at the University of Miami Health System, is monitoring the spread of COVID-19. We are working closely with state and federal health officials and have activated special protocols for major outbreaks.


COVID-19 testing at Jackson is only provided for patients meeting specific protocols. Anyone who believes they need a test should call their primary-care physician or the Florida Department of Health at 866-779-6121. Emergency rooms should be reserved for patients with serious symptoms.


Any patient experiencing serious symptoms of COVID-19 can seek emergency treatment at any hospital emergency room, including any Jackson facility.

Visitation is suspended for most patients at most facilities. We encourage the use of phone calls, electronic messages, and videoconference.

Pediatric, maternity, and inpatient rehabilitation patients may have one healthy visitor, and additional exceptions can be requested to hospital administration for special circumstances.

Visitors will be asked about their recent travel history, physical symptoms, and interactions with others who may be positive for COVID-19. Visitors may be denied entry and required to leave the facility based upon these criteria. Visitors may not bring any type of bag into the facility and may be required to have their temperature taken before entering.

All visitors must be at least 12 years old. Children age 11 and younger will not be admitted.


For the safety of our staff and visitors, valet parking has been temporarily suspended at the main entrance to Jackson Memorial Hospital and the Emergency Department entrance for Jackson Memorial and Holtz Children’s Hospital.


Transplant patients are especially concerned about COVID-19. Click here for detailed information from The Miami Transplant Institute.


Jackson is extending all Jackson Prime card benefits until at least June 30, 2020. Any scheduled renewal appointments have been canceled, and information about rescheduling will be provided soon.


Jackson vendors and contractors must adhere to emergency COVID-19 protocols prior to visiting any Jackson facilities. Click here to see the rules and associated documents.


The COVID-19 pandemic can be particularly difficult for the families of essential workers. Our Jackson Behavioral Health Hospital team created printable activity books to help the children of those serving on the frontlines manage their thoughts, feelings, and fears during this stressful time.

Download “How to Cope with Your HERO, the Essential Worker” here and “How to Cope with Your Healthcare HERO” here.