Medical Records & Resources

We’re dedicated to your well-being – and that means providing you with the highest quality health care and easy online access to your health information.

myJacksonHealth Patient Portal

myJacksonHealth is a free, secure web portal that allows you to access your personal medical information, making it easy to stay connected and manage your health.

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Returning Users

I am an existing Jackson Health System patient who needs to access my medical records, schedule an appointment, and more through my current patient portal account.

Patient Portal
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First-Time Users

I am an existing Jackson Health System patient, but have not set up a patient portal account. I would like to self-enroll.

Self-Enroll
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New to Jackson Health System?

I have never been a patient at Jackson, but I would like to learn more about the myJacksonHealth patient portal and services. Click the “Sign Up” button on the next screen to create an account.

Create an Account

Medical Records Request

Jackson Health System’s Health Information Management Department maintains medical records for the benefit of the patient and as such, accessibility to the record must be assured at all times. Patients, legal guardians, or a designated organization have the right to receive a copy of medical records. There are two ways to obtain access to your medical records:

myJacksonHealth Patient Portal

You can access your medical records for free by logging into your myJacksonHealth patient portal account.

Patient Portal

Online Authorization Form

If you would like to request a copy of your medical records, billing records, or radiology imaging and films.

Patient Online Authorization Form

PLEASE NOTE: If you choose to receive medical records via email, they will be delivered to you in an encrypted email from [email protected]. The digital medical records file expires 30 days from the delivery date, and to access your medical records file, you must use your email address as your username and create an eight-character password. Once online authorization form request has been completed a confirmation email will be sent.

There may be a copy charge for medical records, as authorized by Florida law. There is no charge for record request for continuation of medical health care service.

If you have additional questions, you may contact the HIM Department at 305-585-6290 from 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

Vital Records

Copies of birth, death or other certificates can be obtained from the Miami-Dade County Office of Vital Record’s website or by calling 1-866-830-1906.

How to Request an Amendment to a Medical Record

To request an amendment to your medical record, complete the Amendment/Correction of Protected Health Information request form here and send via mail to the address listed below. Please include a copy of photo ID with request.

Chief Privacy Officer, Jackson Health System Privacy Office
Jackson Health System
1500 NW 12th Ave, Suite 102
Miami, FL 33136

If you have any questions, please call the Jackson Privacy Office at 1-888-605-0588.

Third-Party Requestors (Attorney)

All requests for the release of medical records must be submitted in writing and must be dated and signed by the patient or the patient’s legally authorized representative (when applicable).

Completed requests can be sent to the Health Information Management Department using the options below:

  • Email: [email protected] or
  • Mail: Jackson Memorial Hospital
    ATTN: Health Information Management Department
    1611 NW 12th Avenue
    ACC West Basement Room L-129
    Miami, FL 33136

Doctor’s Office Medical Records Requests

To obtain medical records for the continuation of care, requests can be faxed to 305-585-0004.

Description

PLEASE NOTE: If you choose to receive medical records via email, they will be delivered to you in an encrypted email from [email protected]. The digital medical records file expires 30 days from the delivery date, and to access your medical records file, you must use your email address as your username and create an eight-character password. Once online authorization form request has been completed a confirmation email will be sent.

There may be a copy charge for medical records, as authorized by Florida law. There is no charge for record request for continuation of medical health care service.

If you have additional questions, you may contact the HIM Department at 305-585-6290 from 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

Vital Records

Copies of birth, death or other certificates can be obtained from the Miami-Dade County Office of Vital Record’s website or by calling 1-866-830-1906.

How to Request an Amendment to a Medical Record

To request an amendment to your medical record, complete the Amendment/Correction of Protected Health Information request form here and send via mail to the address listed below. Please include a copy of photo ID with request.

Chief Privacy Officer, Jackson Health System Privacy Office
Jackson Health System
1500 NW 12th Ave, Suite 102
Miami, FL 33136

If you have any questions, please call the Jackson Privacy Office at 1-888-605-0588.

Third-Party Requestors (Attorney)

All requests for the release of medical records must be submitted in writing and must be dated and signed by the patient or the patient’s legally authorized representative (when applicable).

Completed requests can be sent to the Health Information Management Department using the options below:

  • Email: [email protected] or
  • Mail: Jackson Memorial Hospital
    ATTN: Health Information Management Department
    1611 NW 12th Avenue
    ACC West Basement Room L-129
    Miami, FL 33136

Doctor’s Office Medical Records Requests

To obtain medical records for the continuation of care, requests can be faxed to 305-585-0004.

How to Request Billing Records

To request billing records, you must complete the Online Authorization Form. Please click here.

If you have additional questions, you may contact the Billing Department at 1-877-881-6177  from 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

How to Request Billing Records

To request billing records, you must complete the Online Authorization Form. Please click here.

If you have additional questions, you may contact the Billing Department at 1-877-881-6177  from 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

How to Request Radiology Imaging

To request radiology imaging/CDs, you can complete the Online Authorization Form. Please click here.

If you have additional questions, you may contact the Radiology Department at 305-585-7056 from 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

How to Request Radiology Imaging

To request radiology imaging/CDs, you can complete the Online Authorization Form. Please click here.

If you have additional questions, you may contact the Radiology Department at 305-585-7056 from 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

Prescription Refill App

Jackson Retail Pharmacy Services is happy to offer a quick and easy way to refill your medications.

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Apple QR Code

Download the App
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Google Play

Download the App

1. Download the free RefillPro app in the Apple App Store, on Google Play, or scan the QR codes above.

2. Enter the phone number of your Jackson pharmacy, listed below.

  • Jackson Pharmacy – Jackson Memorial: 305-355-4000
  • Jackson Pharmacy – Jackson North: 305-585-3155
  • Jackson Pharmacy – Jackson South: 305-585-2185
  • Jackson Pharmacy – Jackson West: 305-585-3030
  • Jackson Pharmacy – Behavioral Health: 305-355-8000
  • Jackson Pharmacy – Specialty Services: 305-355-4025
  • Jackson Pharmacy – North Dade: 786-466-1600

3. Scan the refill label on your medication bottle or enter your prescription number and submit your request.

4. Pick up your medication at your convenience.

Description

1. Download the free RefillPro app in the Apple App Store, on Google Play, or scan the QR codes above.

2. Enter the phone number of your Jackson pharmacy, listed below.

  • Jackson Pharmacy – Jackson Memorial: 305-355-4000
  • Jackson Pharmacy – Jackson North: 305-585-3155
  • Jackson Pharmacy – Jackson South: 305-585-2185
  • Jackson Pharmacy – Jackson West: 305-585-3030
  • Jackson Pharmacy – Behavioral Health: 305-355-8000
  • Jackson Pharmacy – Specialty Services: 305-355-4025
  • Jackson Pharmacy – North Dade: 786-466-1600

3. Scan the refill label on your medication bottle or enter your prescription number and submit your request.

4. Pick up your medication at your convenience.

Frequently Asked Questions (FAQs)

What is MyJacksonHealth?

myJacksonHealth is a secure web portal designed for you to access your personal medical information and schedule appointments with Jackson providers, making it easy to stay connected and manage your health.

How much does it cost?

Access to myJacksonHealth is free.

How do I sign up?

You can activate your myJacksonHealth patient portal account by using the email invitation sent to you after registration, or you can self-enroll using the “First-Time User” self-enrollment button above.

What if my health information is inaccurate?

You can contact your Jackson health provider or hospital for an amendment form to correct inaccuracies in your personal medical information.

How is my information protected?

myJacksonHealth uses industry-verified security technology to keep your medical records safe.

What health information can I download?

You may download any files located in the “Discharge Summary Packet” section of the portal, including radiology results, immunization records, and more.

Who do I call for help if I have an issue?

If you have any concerns about the accuracy of your health information, please contact your healthcare provider.

What is MyJacksonHealth?

myJacksonHealth is a secure web portal designed for you to access your personal medical information and schedule appointments with Jackson providers, making it easy to stay connected and manage your health.

How much does it cost?

Access to myJacksonHealth is free.

How do I sign up?

You can activate your myJacksonHealth patient portal account by using the email invitation sent to you after registration, or you can self-enroll using the “First-Time User” self-enrollment button above.

What if my health information is inaccurate?

You can contact your Jackson health provider or hospital for an amendment form to correct inaccuracies in your personal medical information.

How is my information protected?

myJacksonHealth uses industry-verified security technology to keep your medical records safe.

What health information can I download?

You may download any files located in the “Discharge Summary Packet” section of the portal, including radiology results, immunization records, and more.

Who do I call for help if I have an issue?

If you have any concerns about the accuracy of your health information, please contact your healthcare provider.