Billing and Payments
Patient Financial Services at Jackson Health System can provide answers to billing questions and concerns. A financial representative is available to to assist patients with financial inquiries and concerns.
Price Transparency
Jackson Health System is committed to helping you make informed decisions about your healthcare costs. We understand how important it is to know the costs of your care, which is why we provide easy access to pricing information for the most common 300 medical services across our hospitals.
Price Estimator
Our patient price estimators provide approximate out-of-pocket costs, including gross charges, discounted cash prices, and payer-specific negotiated rates.
Jackson Memorial Hospital Price Estimator
Jackson North Medical Center Price Estimator
Standard Charges Machine Readable File (MRF)
Price Transparency
Jackson Health System is committed to helping you make informed decisions about your healthcare costs. We understand how important it is to know the costs of your care, which is why we provide easy access to pricing information for the most common 300 medical services across our hospitals.
Price Estimator
Our patient price estimators provide approximate out-of-pocket costs, including gross charges, discounted cash prices, and payer-specific negotiated rates.
Jackson Memorial Hospital Price Estimator
Jackson North Medical Center Price Estimator
Standard Charges Machine Readable File (MRF)
Your Hospital Bill
Hospital bills are based on the cost of our employees’ salaries, supplies, equipment, and other expenses needed to serve our patients. The daily room charge includes maintenance, housekeeping, linens, routine nursing services, medical records and other general care-related services. Additional charges are made for special tests or drugs ordered by your physician, and for services rendered in our operating, recovery, and delivery rooms.
Your Doctor’s Bill
Fees from your personal physician and specialists will not appear on your hospital bill. You will receive separate bills from these specialists, such as anesthesiologists, surgeons, pathologists, and radiologists.
Please treat the bills of these specialists like those of your own physician. Be sure to contact your insurance carrier or third party payor and complete all necessary claim forms. If you have questions about these separate charges, please call the number on your bill.
Your Hospital Bill
Hospital bills are based on the cost of our employees’ salaries, supplies, equipment, and other expenses needed to serve our patients. The daily room charge includes maintenance, housekeeping, linens, routine nursing services, medical records and other general care-related services. Additional charges are made for special tests or drugs ordered by your physician, and for services rendered in our operating, recovery, and delivery rooms.
Your Doctor’s Bill
Fees from your personal physician and specialists will not appear on your hospital bill. You will receive separate bills from these specialists, such as anesthesiologists, surgeons, pathologists, and radiologists.
Please treat the bills of these specialists like those of your own physician. Be sure to contact your insurance carrier or third party payor and complete all necessary claim forms. If you have questions about these separate charges, please call the number on your bill.
Collections Information
Purpose
Recognizing that the primary objective of Jackson Health System is to provide excellent care to the residents of Miami-Dade County in a fiscally responsible manner, Jackson Health System does hereby adopt the following policies concerning collection for services rendered to patients.
Policy
The Revenue Cycle Department is committed to the financial well-being of Jackson Health System and to ensuring that all accounts are processed and paid in a timely manner. Revenue Cycle staff will work with hospital staff, patients, medical staff, third party payers, governmental agencies, and others involved in the payment process in an ethical and professional manner.
Procedures
All patients are to be notified of possible financial assistance for qualified individuals, including how to apply for assistance and/or a discounted rate of payment.All patient statements will have the contact information for requesting screening for financial assistance. When receiving services at Jackson Health System, patients may request information on financial assistance applications from a member of the Patient Access staff. This can include applications for coverage by the Medicaid program.
Jackson Health System utilizes external agencies to assist with collection of patient account balances. If a patient wants to establish payment arrangements, our collection agencies will attempt to arrange mutually agreeable payment plans.
Patients who do not qualify for financial assistance or have inquiries on their hospital bill, please contact Customer Service at 305-585-6000.
Download the current Jackson Health System Accounts Receivable Overview.
Collections Information
Purpose
Recognizing that the primary objective of Jackson Health System is to provide excellent care to the residents of Miami-Dade County in a fiscally responsible manner, Jackson Health System does hereby adopt the following policies concerning collection for services rendered to patients.
Policy
The Revenue Cycle Department is committed to the financial well-being of Jackson Health System and to ensuring that all accounts are processed and paid in a timely manner. Revenue Cycle staff will work with hospital staff, patients, medical staff, third party payers, governmental agencies, and others involved in the payment process in an ethical and professional manner.
Procedures
All patients are to be notified of possible financial assistance for qualified individuals, including how to apply for assistance and/or a discounted rate of payment.All patient statements will have the contact information for requesting screening for financial assistance. When receiving services at Jackson Health System, patients may request information on financial assistance applications from a member of the Patient Access staff. This can include applications for coverage by the Medicaid program.
Jackson Health System utilizes external agencies to assist with collection of patient account balances. If a patient wants to establish payment arrangements, our collection agencies will attempt to arrange mutually agreeable payment plans.
Patients who do not qualify for financial assistance or have inquiries on their hospital bill, please contact Customer Service at 305-585-6000.
Download the current Jackson Health System Accounts Receivable Overview.
Frequently Asked Questions (FAQs)
How can I get health care in the Jackson Health System?
You can call the Patient Scheduling Center at 305-585-6000 and make an appointment for the service you need. If you have Medicaid, Medicare or insurance, we will register you over the telephone. If you need financial assistance, we will make a financial assessment appointment at your convenience.
How can I make or change an appointment?
Please call the Patient Scheduling Center at 305-585-6000 and we will work with you for a new appointment or change an existing one.
Can I be financially assessed without a future healthcare appointment?
Yes, please call the Patient Scheduling Center at 305-585-6000 to make an appointment for a financial assessment with one of our team members. .
Do I need to bring anything when I come to registration and/or financial assessment?
When you call for an appointment you will be advised with what to bring. If you have insurance, please bring your photo ID, insurance card and your referral. In most cases, we will register you in advance so you can report directly to your appointment.
If you do not have insurance, you will need to provide photo ID and proof of Miami-Dade County residency (utility bill, voter registration, etc.) at your financial assessment appointment.
Can I request a review of my financial assessment classification?
Yes, you can arrange for a re-evaluation appointment by calling the Patient Scheduling Center at 305-585-6000.
Who do I call if I have questions about my bill?
You can call our Patient Finance Customer Service department at 1-877-881-6177. A customer service representative will assist you with all questions regarding your bill and provide you with copies of duplicate and itemized bills for inpatient and outpatient services at Jackson Health System facilities.
If I have to pay an encounter fee, deductible or deposit, when is it due?
All encounter fees, deductibles or deposits are due prior to service.
If I don’t have insurance, do I have to pay a fee?
The encounter fee is dependent upon your financial assessment classification.
Can I pay my bill online?
Yes, you can pay your bill online through our online payment site.