We’re Committed to Keeping You Safe

While COVID-19 continues to impact our community, rest assured our team is dedicated to the safety and health of our own employees and our patients.

As we welcome you back to our hospitals and urgent care facilities, we’re committed to keeping you safe every day as we move forward with enhanced safety measures designed with your health in mind.

Vaccines

Closeup a an older woman receiving a shot from a medical professional, they both wear face masks

Everyone ages 12+

Adults and children 12 years of age and older can walk into any of our UHealth Jackson Urgent Care locations without an appointment to receive a COVID-19 vaccination.


Vaccination Locations
Two individuals holding a sign that reads open

Children​ ages 12 to 18

Children 12 years of age and older can receive a COVID-19 vaccination without an appointment at our emergency rooms in Holtz Children’s Hospital and Jackson North Medical Center, as well as in any of our UHealth Jackson Urgent Care centers.

Pediatric Vaccination Locations

Vaccines

Closeup a an older woman receiving a shot from a medical professional, they both wear face masks

Everyone ages 12+

Adults and children 12 years of age and older can walk into any of our UHealth Jackson Urgent Care locations without an appointment to receive a COVID-19 vaccination.


Vaccination Locations
Two individuals holding a sign that reads open

Children​ ages 12 to 18

Children 12 years of age and older can receive a COVID-19 vaccination without an appointment at our emergency rooms in Holtz Children’s Hospital and Jackson North Medical Center, as well as in any of our UHealth Jackson Urgent Care centers.

Pediatric Vaccination Locations

Patients are required to show proof of age, such as a birth certificate, passport, driver’s license, or state ID card. Children under 18 must also be accompanied by a parent or legal guardian. There is no cost for this vaccination service, and health insurance is not necessary. Vaccination is available to anyone who lives or works in Florida.

No appointments are required, and walk-in service is available seven days a week from 2 p.m. to 8 p.m. at the following locations. (Please note the Urgent Care Center in North Dade is closed Sundays.) Patients receiving their first shots at these locations will need to return to the same location 21 days later for their second shot. Click here to view frequently asked questions and the FDA fact sheet.

Medical expert wearing a white coat, he is sitting in a room and speaking. Next to him is a logo that reads COVID VAX. Get expert facts.
Medical expert wearing a white coat, he is sitting in a room and speaking. Next to him is a logo that reads COVID VAX. Get expert facts.

Still not sure about the COVID-19 Vaccine?

Get the facts from the experts.

We want to make sure you have as much information as possible, so you can make a decision about the COVID-19 vaccine that best fits your needs. Learn more from our healthcare experts about the benefits of receiving the vaccine.

Visitation & General FAQs

Emergency Department Visitation Guidelines

  • Visitors are not allowed in the adult emergency departments.

General Visitation Guidelines

  • All visitors must have a scheduled appointment, visitation with a current patient, or emergency requiring medical attention. Visits for other purposes such as visiting our gift shop or dining facilities is not currently allowed. All visitors must wear a mask covering their nose and mouth at all times while in our facilities.
  • All visitors will be screened and have their temperature taken at the facility entrance. Visitors who are sick or experiencing fever, runny nose, persistent cough, shortness of breath, nausea, vomiting, and/or diarrhea will not be allowed to enter our hospitals. Guests with a confirmed or suspected COVID-19 diagnosis or who have had direct contact with someone with a confirmed or suspected COVID-19 diagnosis will also be denied entry. Once they have completed the screening process, visitors will receive a guest badge and directed to their destination.
  • All visitors must wear a mask covering their nose and mouth at all times while in our facilities. Neck gaiters a masks with exhalation valves are not acceptable substitutes, and Jackson will provide a disposable mask instead.
  • Visitors are not permitted to bring bags or outside food into our facilities.
  • All visitors must be at least 18 years old.
  • All visitors must follow the social distancing, hand hygiene, and personal protective equipment (PPE) guidelines set at each of our facilities.
  • Before exiting our facilities, visitors must check out at a security station so their loved one can receive another visitor.
  • Adult patients with a confirmed or suspected COVID-19 diagnosis are not allowed any visitors while in our care.
  • Pediatric patients with a confirmed or suspected COVID-19 diagnosis may have one parent/guardian present at all times while in our care. Parents/guardians must follow the PPE guidelines and remain in their loved one’s room at all times.

Inpatient Visitation Guidelines

  • Hospitalized adult patients may have one healthy visitor at a time from 9 to 11 a.m. and 6 to 9 p.m. Additional visitors must wait outside the building or come at a different time.
    • Staff on the unit will notify visitors 15 minutes before the end of the visitation period.
  • Adult patients are not allowed overnight visitors.
  • Visitors who leave the facility must be re-screened in order to re-enter.
  • To ensure privacy, visitors may be requested to leave the patient’s room during procedures or treatments
.
  • The visitor for a patient with a scheduled procedure must remain in a designated lounge while the patient is being cared for. At the end of the procedure, a member of the patient’s care team will let the visitor know that it is safe to visit their loved one in their room. The designated lounge areas at each facility are:
    • Jackson Memorial Hospital: Central building, room 130
    • Jackson South Medical Center: Hospital lobby and surgical waiting room
    • Jackson North Medical Center: Hospital lobby and surgical waiting room
    • Holtz Children’s Hospital & The Women’s Hospital at Jackson Memorial: East Tower 4 family lounge
    • Visitors are allowed to leave the waiting area or patient room for meals and to use the restroom. They must return promptly once they are done.

Jackson Behavioral Visitation Guidelines

  • Jackson Behavioral Health Hospital: Inpatient behavioral health patients – both adults and children – may have one healthy visitor for one hour per day:
    • Visitors are welcome from 5 to 6 p.m. for patients whose last names begin with A-M.
    • Visitors are welcome from 6 to 7 p.m. for patients whose last names begin with N-Z.
    • Jackson South Medical Center: Inpatient behavioral health patients may have one healthy visitor from 6 to 7 p.m. daily.

Outpatient Visitation Guidelines

  • For scheduled outpatient appointments, one guest is permitted only if the patient meets one or more of the following criteria:
    • Is under 18 years old.
    • Needs help entering and navigating the facility.
    • Needs help understanding and participating in care decisions.
    • Needs help from a caregiver who will be performing home care that requires hands-on training.
    • Requires escort from law enforcement due to being in legal custody.

Nursing Home Facilities (Long-term Care)

  • Visitation is allowed in our long-term care facilities, as directed by state and AHCA requirements.

Visitation Policy Exceptions


  • Patients with physical, intellectual, developmental disabilities and/or cognitive impairments may have one healthy support person present whenever medically necessary.
  • Labor and delivery patients may have one healthy visitor at all times, including overnight.
  • All pediatric patients may have up to two healthy parents/legal guardians during the day and one healthy parent/legal guardian overnight.
    • Babies in the Newborn ICU may have one healthy parent/legal guardian at the bedside from 9 a.m. to noon, 3 to 6 p.m., and 9 p.m. to midnight daily.
  • Inpatient rehabilitation patients may have one healthy visitor allowed at all times, including overnight, and may have two healthy visitors during the discharge process for competency training.
  • Patients being discharged following LVAD or transplant surgery may have two healthy adult visitors during the discharge process for competency training.
  • For patients at the end of life, including on comfort care or soon transitioning to comfort care, the exceptions are as follows:
    • If the patient does NOT have a confirmed or suspected COVID-19 diagnosis, and is the parent or legal guardian to a child under the age of 18:
      • One child at a time may visit while accompanied by one adult. Both visitors must meet the screening criteria.
    • If the patient has a confirmed or suspected COVID-19 diagnosis:
      • One healthy adult visitor allowed during visiting hours.
      • Additional visitation decisions will be made following a review by the chief nursing officer or associate chief nursing officer.

Parking Information

  • For the safety of our staff and visitors, valet parking has been temporarily suspended at the main entrance to Jackson Memorial Hospital and the Emergency Department entrance for Jackson Memorial and Holtz Children’s Hospital.

Testing

  • If you or a loved one are actively experiencing symptoms, you can visit any of our hospitals’ emergency rooms to get tested for COVID-19.
  • For those that have already been tested and would like to learn more about their results, please visit the Jackson Patient Portal.
  • We are also offering COVID-19 Antibody testing at any of our conveniently located urgent care centers.

Urgent Care Centers

  • We are limiting waiting areas to one person at a time at all of our urgent care centers.
  • Patients are being asked to wait in their cars and are being called to come inside once they can be seen by a physician.
  • We are also offering COVID-19 antibody testing at any of our UCC locations.

Jackson Medical Group Physicians

  • Jackson Medical Group physician specialists are offering in-person and telehealth visits across all practices. To schedule an appointment, call 305-585-4JMG (4564).

Cardiology Patients

  • The Heart Institute at Jackson Health System is offering in-person and telehealth visits at this time.

Maternity Patients

  • Labor and delivery patients may have one healthy visitor at all times, including overnight.
  • Some of our in-person classes and tours are not taking place at this time. If you have enrolled for one of our classes or tours, a nurse from the facility you enrolled in will call you directly to provide further instructions. If an in-person class or tour is not possible, the nurse will facilitate an over-the-phone class/consult and answer any questions you may have. For more information, you may contact the maternity units directly.

Pediatric Patients

  • All pediatric patients may have up to two healthy parents/legal guardians during the day and one healthy parent/legal guardian overnight.
    • Babies in the Newborn ICU may have one healthy parent/legal guardian at the bedside from 9 a.m. to noon, 3 to 6 p.m., and 9 p.m. to midnight daily.
  • Pediatric patients with a confirmed or suspected COVID-19 diagnosis may have one parent/guardian present at all times while in our care. Parents/guardians must follow the PPE guidelines and remain in their loved one’s room at all times.

Rehabilitation Patients

  • Inpatient rehabilitation patients may have one healthy visitor allowed at all times, including overnight, and may have two healthy visitors during the discharge process for competency training.

Transplant Patients

  • Patients being discharged following LVAD or transplant surgery may have two healthy adult visitors during the discharge process for competency training.
  • We understand that transplant patients are especially concerned about COVID-19. Click here for detailed information from The Miami Transplant Institute.

Vendors and Contractors

  • Jackson vendors and contractors must adhere to emergency COVID-19 protocols prior to visiting any Jackson facilities. Click here to see the rules and associated documents.

Non-COVID-19 Surgeries and Procedures

  • We have slowly resumed non-emergent inpatient surgeries and procedures. Please contact your medical provider if you have any questions or concerns regarding an upcoming elective surgery or procedure.

Jackson Prime Members

  • In an effort to support continuity of care during this emergency period, Jackson is extending Jackson Prime card benefits, for a period of one year, for patients who have visited Jackson 4 or more times within the last 12 months. Patients who are not eligible for extension and have an upcoming appointment will be processed via phone interview. Patients who were interviewed and submitted documentation via the Mobile App are currently in process. If you would like to verify the status of your application or have questions regarding documents, please contact 305-585-2222.