Jackson West Medical Center receives 2023 Press Ganey Human Experience Guardian of Excellence Award®

Jackson West Medical Center is recognized as a leader in patient satisfaction within the healthcare industry, signifying the best practices businesses should consider implementing in a new year.

February 20, 2024 – Jackson West Medical Center has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience and satisfaction.

As a winner of the Press Ganey HX Guardian of Excellence Award®, Jackson West is in the top 5 percent of healthcare providers delivering patient satisfaction in the last year, achieving a rating of 95 percent in the Likelihood to Recommend and Overall rating category.

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

“We recognize Jackson West as a top-performing leader in healthcare for their commitment to delivering exceptional patient and consumer experience,” said Patrick T. Ryan CEO and chairman at Press Ganey. “They understand the importance of placing patients, healthcare professionals, and industry partners at the core of their work. Jackson West Medical Center turns words into action by fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements.”

“Through its patient-centric approach, Jackson West has emerged as a premier healthcare provider, setting a high standard for excellence in the South Florida market,” said Eddie Borrego, senior vice president and chief executive officer at Jackson West. “Jackson West’s commitment to delivering exceptional patient care to our South Florida community positions our institution not only as one of the best for quality, but also as a national leader in patient experience and satisfaction.”

Since its inception in 2021, Jackson West has provided unmatched quality of care to more than 80,000 pediatric and adult patients in South Florida in its emergency department; has treated more than 11,000 surgical cases for a variety of life-saving treatments; and has created more than 600 clinical and administrative jobs. The services offered by Jackson West include: 24/7 adult and pediatric emergency services; gastroenterology (digestive health); radiology; weight-loss surgery; breast health; gynecology; oncology; rehabilitation; wound care; cardiac care neuropsychology; orthopedics; and urology.

To learn more about Jackson West’s services, visit https://jacksonhealth.org/locations/jackson-west-medical-center/.

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About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

About Jackson Health System
Jackson Health System is one of the nation’s largest and most respected public health systems, with a mission of providing one standard of high-quality care to all residents of Miami-Dade County. The nonprofit academic medical system is anchored by Jackson Memorial Hospital, which is home to Ryder Trauma Center and the Miami Transplant Institute. The system also includes Holtz Children’s Hospital/The Women’s Hospital at Jackson Memorial, Jackson Behavioral Health Hospital, Christine E. Lynn Rehabilitation Center for The Miami Project to Cure Paralysis at UHealth/Jackson Memorial, Jackson North Medical Center, Jackson South Medical Center, Jackson West Medical Center, multiple primary care and specialty centers, a network of UHealth Jackson Urgent Care centers, physician practices, and two long-term care nursing facilities.

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Media Contact

Krysten Brenlla
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Media Relations Outreach

The Media Relations team works with local, national and international media and other external audiences to showcase Jackson’s physicians, staff, research and medical services. The team also responds to media inquiries on a variety of medical-related issues.

For press inquiries only, please contact:
Lidia Amoretti-Morgado
Media Relations Manager
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