Visitor Information

If you need to visit Jackson Health System, here’s everything you need to know regarding our visitation policies, directions and parking, cafeteria hours, and more.

Guest Services

Jackson Health System’s Guest Services department is a welcome center for patients and guests. The department assists with enhancing the hospital’s efforts of continuous quality improvement and customer satisfaction. Our Patient Representatives act as liaisons between patients, families, visitors, and hospital staff for the resolution of concerns. We also assist with facility information such as parking, campus navigation, and wheelchair requests.

In addition, the department offers support for our lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ) patients, families, and visitors through designated LGBTQ Patient Advocates. These advocates are specially trained to ensure an optimal patient experience for the LGBTQ community. To connect with an LGBTQ Patient Advocate, simply make a request by phone or in person at our Guest Services department.

For more information, please contact us:

  • Call 305-585-7341 for Jackson Memorial Hospital, Holtz Children’s Hospital/The Women’s Hospital at Jackson Memorial, Jackson Behavioral Health Hospital, and Christine E. Lynn Rehabilitation Center for The Miami Project to Cure Paralysis at UHealth/Jackson Memorial
  • Call 305-654-3092 for Jackson North Medical Center
  • Call 305-256-5159 for Jackson South Medical Center

Guest Services

Jackson Health System’s Guest Services department is a welcome center for patients and guests. The department assists with enhancing the hospital’s efforts of continuous quality improvement and customer satisfaction. Our Patient Representatives act as liaisons between patients, families, visitors, and hospital staff for the resolution of concerns. We also assist with facility information such as parking, campus navigation, and wheelchair requests.

In addition, the department offers support for our lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ) patients, families, and visitors through designated LGBTQ Patient Advocates. These advocates are specially trained to ensure an optimal patient experience for the LGBTQ community. To connect with an LGBTQ Patient Advocate, simply make a request by phone or in person at our Guest Services department.

For more information, please contact us:

  • Call 305-585-7341 for Jackson Memorial Hospital, Holtz Children’s Hospital/The Women’s Hospital at Jackson Memorial, Jackson Behavioral Health Hospital, and Christine E. Lynn Rehabilitation Center for The Miami Project to Cure Paralysis at UHealth/Jackson Memorial
  • Call 305-654-3092 for Jackson North Medical Center
  • Call 305-256-5159 for Jackson South Medical Center

Visitation Policy

Jackson Health System promotes and supports a patient and family centered approach to care. The purpose of our visitation policy is to define and set expectations regarding persons visiting hospitalized patients and to recognize our commitment to provide visitation in accordance with our non-discrimination policy, which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender expression, sexual orientation, and/or other legally protected classification. It also provides a mechanism to issue identification to authorized individuals visiting a patient.

Visitation Policy

Jackson Health System promotes and supports a patient and family centered approach to care. The purpose of our visitation policy is to define and set expectations regarding persons visiting hospitalized patients and to recognize our commitment to provide visitation in accordance with our non-discrimination policy, which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender expression, sexual orientation, and/or other legally protected classification. It also provides a mechanism to issue identification to authorized individuals visiting a patient.

For directions & parking, please visit our Find a Location page to view parking information for our major facilities.

Cafeteria Information

Cafeteria Information

Jackson Memorial Hospital

Café Hours – Weekdays

Breakfast
6 to 10:30 a.m.
Fresh pastries, bagels, fresh fruit, eggs, bacon, sausage, hot cereal, pancakes, French toast

Lunch
11 a.m. to 4 p.m.
Fresh sushi, wraps, deli sandwiches, salad bar/fresh made soup, grilled burgers, fries, innovation station, hot line-entrées and sides, and delicious desserts.

Dinner
4 to 7 p.m.
Featured hot entrées and sides

Café Hours – Weekends/Holidays

Breakfast
7 to 10:30 a.m.

Lunch
11 a.m. to 4 p.m.

Dinner
4 to 7 p.m.

Cuban Coffee Shop

Weekdays
6 a.m. to 4 p.m.
Cuban pastries, croissants, Cuban toast and hot breakfast sandwiches. Coffee includes Café con Leche, espresso, colada, and cortadito

Jackson North Medical Center

Cafeteria Hours

Breakfast
7 to 10 a.m.

Lunch
11:30 a.m. to 3 p.m.

Dinner
4:30 to 6:30 p.m.

Java Spice Coffee Kiosk

Monday to Sunday, 7 a.m. to 7 p.m.

Jackson South Medical Center

Cafeteria Hours – Weekdays

Breakfast
8 to 10 a.m.

Lunch
11:30 a.m. to 1:30 p.m.

Dinner
5:30 to 7 p.m.

Cafeteria Hours – Weekends

Closed Saturday and Sunday

Smoke-Free Initiative

In our continuing effort to lead the way toward a healthier lifestyle, Jackson Health System and its affiliate, the University of Miami Miller School of Medicine, have taken steps to improve the health and well-being of our patients, visitors, students and employees. Knowing that tobacco smoke is a proven health hazard to both smokers and non-smokers alike, and tobacco use is the leading cause of preventable death in the United States, tobacco use is not consistent with our healthcare mission.

Therefore, all properties owned or leased by Jackson and UM are smoke-free environments. This means that in addition to the buildings, which are already smoke-free, smoking is not permitted in any outdoor areas, including parking garages or in parked vehicles.

By eliminating involuntary smoke exposure, we ensure a healthy environment for all people who receive medical care, work, study and visit our facilities. Recently, a report by the Institute of Medicine further validates this action. Researchers nationwide have examined studies from around the world and definitively determined that smoking bans in public places clearly reduce the risk of heart attacks and heart disease from primary inhalation and second hand exposure.

Our goal will be to continuously offer encouragement and education toward a smoke-free lifestyle.Violations of the policy will be addressed by volunteer ambassadors, emphasizing the promotion of improved health and availability of free classes.

View our Smoke-Free Campus Policy.

Smoke-Free Initiative

In our continuing effort to lead the way toward a healthier lifestyle, Jackson Health System and its affiliate, the University of Miami Miller School of Medicine, have taken steps to improve the health and well-being of our patients, visitors, students and employees. Knowing that tobacco smoke is a proven health hazard to both smokers and non-smokers alike, and tobacco use is the leading cause of preventable death in the United States, tobacco use is not consistent with our healthcare mission.

Therefore, all properties owned or leased by Jackson and UM are smoke-free environments. This means that in addition to the buildings, which are already smoke-free, smoking is not permitted in any outdoor areas, including parking garages or in parked vehicles.

By eliminating involuntary smoke exposure, we ensure a healthy environment for all people who receive medical care, work, study and visit our facilities. Recently, a report by the Institute of Medicine further validates this action. Researchers nationwide have examined studies from around the world and definitively determined that smoking bans in public places clearly reduce the risk of heart attacks and heart disease from primary inhalation and second hand exposure.

Our goal will be to continuously offer encouragement and education toward a smoke-free lifestyle.Violations of the policy will be addressed by volunteer ambassadors, emphasizing the promotion of improved health and availability of free classes.

View our Smoke-Free Campus Policy.

Spiritual Care

Jackson Health System provides around-the-clock spiritual care for patients, families, and staff through counseling, prayer, sacrament, and worship according to their specific needs. We take pride in recruiting trained chaplains from all cultures and faiths to help meet the cultural dynamics and needs of our patients and their families. Our chaplains are on call 24 hours a day, seven days a week.

Spiritual Care Services
Jackson Medical Towers, 12th Floor
UM/Jackson Memorial Medical Center
305-585-2529

Spiritual Care

Jackson Health System provides around-the-clock spiritual care for patients, families, and staff through counseling, prayer, sacrament, and worship according to their specific needs. We take pride in recruiting trained chaplains from all cultures and faiths to help meet the cultural dynamics and needs of our patients and their families. Our chaplains are on call 24 hours a day, seven days a week.

Spiritual Care Services
Jackson Medical Towers, 12th Floor
UM/Jackson Memorial Medical Center
305-585-2529

Faith Services

All Faith

Services are led by clinical spiritual education resident chaplains and interns at Jackson Memorial Hospital’s All Faith Chapel, located in the West Wing Lobby.

Monday to Friday
8 a.m.

Sundays
Noon

Catholic Holy Mass

Services are held at the All Faith Chapel, located in the West Wing Lobby at Jackson Memorial Hospital.

Monday to Friday
11:45 a.m.

Sundays
3:30 p.m.

Muslim

The Masjid Prayer Room is open for daily prayers in the Diagnostic Treatment Center (DTC), room 255.

Shaffiat Karmally
305-486-3020 (pager)

Chaplains

Contact Information

To contact a chaplain, call 305-585-2255 and enter pager ID 2624 when prompted.

Rev. Dr. Jacqueline D. Kelley
United Methodist
Jacqueline.Kelley@jhsmiami.org

Chaplain Hector Figueroa
Assemblies of God/Protestant
English & Spanish
Hfigueroa@jhsmiami.org

Fr. Fidelis Nwankwo
Catholic Priest
Fnwankwo@jhsmiami.org

Monsignor Oscar Castaneda
Catholic Priest
Oscar.Castaneda@jhsmiami.org

Clinical Spiritual Education

Applications

Spiritual Care Services offers three clinical spiritual education units per year. To download an application, click here.

The application fee is $25 and the tuition fee is $500 per unit, payable to Jackson Spiritual Care Services.

Spring Unit

February to June
Classes are held on Mondays; 8 a.m. to 4:30 p.m.

Summer Unit

Classes start on the first Monday in June to the end of the first week in August
Monday to Friday; 8 a.m. to 4:30 p.m.

Fall Unit

Classes start on the third Monday in August until the first Monday in February

Mondays only; 8 a.m. to 4:30 p.m.

For more information, contact:
Dorothy L. Milton
Asst. Administrator II
305-585-2529
Dorothy.milton@jhsmiami.org

Rev. Dr. Jacqueline Kelley
Director of Spiritual Care Services
jacqueline.kelley@jhsmiami.org

Annual Notice

Accrediation

Jackson Health System’s Clinical Spiritual Education program is accredited as a system to offer Level I, Level II, and Supervisory CPE by:
Association for Clinical Pastoral Education Inc., (ACPE)
One Court Square, Suite #325
Decatur, GA 30030
404-320-1472
Website: https://www.acpe.edu

Your Health & Safety

For the health and safety of our community, and per Miami-Dade County Ordinance 25A-10, we do not allow the following activities in any of our facilities or on any of our campus grounds:

  • Loitering
  • Vandalism
  • Abandoning of personal property
  • Littering or dumping
  • Public urination or defecation
  • Intoxication
  • Sale of controlled substances
  • Use of illegal drugs

Your Health & Safety

For the health and safety of our community, and per Miami-Dade County Ordinance 25A-10, we do not allow the following activities in any of our facilities or on any of our campus grounds:

  • Loitering
  • Vandalism
  • Abandoning of personal property
  • Littering or dumping
  • Public urination or defecation
  • Intoxication
  • Sale of controlled substances
  • Use of illegal drugs

When you visit any of our facilities, if you see something, please say something. Contact a member of our Jackson Public Safety team immediately.

To access Miami-Dade County Ordinance 25A-10 in full, click on the links below.