Visitor Information
If you need to visit Jackson Health System, here’s everything you need to know regarding our visitation policies, directions and parking, cafeteria hours, and more.
Visitation Policy
Jackson Health System promotes and supports a patient and family centered approach to care. The purpose of our visitation policy is to define and set expectations regarding persons visiting hospitalized patients and to recognize our commitment to provide visitation in accordance with our non-discrimination policy, which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender expression, sexual orientation, and/or other legally protected classification. It also provides a mechanism to issue identification to authorized individuals visiting a patient.
Visitation Policy – English Visitation Policy – Spanish Visitation Policy – Creole
Visitation Policy
Jackson Health System promotes and supports a patient and family centered approach to care. The purpose of our visitation policy is to define and set expectations regarding persons visiting hospitalized patients and to recognize our commitment to provide visitation in accordance with our non-discrimination policy, which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender expression, sexual orientation, and/or other legally protected classification. It also provides a mechanism to issue identification to authorized individuals visiting a patient.
Visitation Policy – English Visitation Policy – Spanish Visitation Policy – Creole
Guest Services
Jackson Health System’s Guest Services department is a welcome center for patients and guests. The department assists with enhancing the hospital’s efforts of continuous quality improvement and customer satisfaction. Our Patient Representatives act as liaisons between patients, families, visitors, and hospital staff for the resolution of concerns. We also assist with facility information such as parking, campus navigation, and wheelchair requests.
In addition, the department offers support for our lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ) patients, families, and visitors through designated LGBTQ Patient Advocates. These advocates are specially trained to ensure an optimal patient experience for the LGBTQ community. To connect with an LGBTQ Patient Advocate, simply make a request by phone or in person at our Guest Services department.
For more information, please contact us:
- Call 305-585-7341 for Jackson Memorial Hospital, Holtz Children’s Hospital/The Women’s Hospital at Jackson Memorial, Jackson Behavioral Health Hospital, and Christine E. Lynn Rehabilitation Center for The Miami Project to Cure Paralysis at UHealth/Jackson Memorial
- Call 305-654-3092 for Jackson North Medical Center
- Call 305-256-5159 for Jackson South Medical Center
- Call 786-466-1050 for Jackson West Medical Center
Guest Services
Jackson Health System’s Guest Services department is a welcome center for patients and guests. The department assists with enhancing the hospital’s efforts of continuous quality improvement and customer satisfaction. Our Patient Representatives act as liaisons between patients, families, visitors, and hospital staff for the resolution of concerns. We also assist with facility information such as parking, campus navigation, and wheelchair requests.
In addition, the department offers support for our lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ) patients, families, and visitors through designated LGBTQ Patient Advocates. These advocates are specially trained to ensure an optimal patient experience for the LGBTQ community. To connect with an LGBTQ Patient Advocate, simply make a request by phone or in person at our Guest Services department.
For more information, please contact us:
- Call 305-585-7341 for Jackson Memorial Hospital, Holtz Children’s Hospital/The Women’s Hospital at Jackson Memorial, Jackson Behavioral Health Hospital, and Christine E. Lynn Rehabilitation Center for The Miami Project to Cure Paralysis at UHealth/Jackson Memorial
- Call 305-654-3092 for Jackson North Medical Center
- Call 305-256-5159 for Jackson South Medical Center
- Call 786-466-1050 for Jackson West Medical Center
Cafeteria Information
Cafeteria Information
Jackson Memorial Hospital
Café Hours – Weekdays
Breakfast
6 to 10:30 a.m.
Fresh pastries, bagels, fresh fruit, eggs, bacon, sausage, hot cereal, pancakes, French toast
Lunch
11 a.m. to 4 p.m.
Fresh sushi, wraps, deli sandwiches, salad bar/fresh made soup, grilled burgers, fries, innovation station, hot line-entrées and sides, and delicious desserts.
Dinner
4 to 7 p.m.
Featured hot entrées and sides
Café Hours – Weekends/Holidays
Breakfast
7 to 10:30 a.m.
Lunch
11 a.m. to 4 p.m.
Dinner
4 to 7 p.m.
Cuban Coffee Shop
Weekdays
6 a.m. to 4 p.m.
Cuban pastries, croissants, Cuban toast and hot breakfast sandwiches. Coffee includes Café con Leche, espresso, colada, and cortadito
Jackson North Medical Center
Cafeteria Hours
Breakfast
7 to 10 a.m.
Lunch
11:30 a.m. to 3 p.m.
Dinner
4:30 to 6:30 p.m.
Java Spice Coffee Kiosk
Monday to Sunday, 7 a.m. to 7 p.m.
Jackson South Medical Center
Cafeteria Hours – Weekdays
Breakfast
8 to 10 a.m.
Lunch
11:30 a.m. to 1:30 p.m.
Dinner
5:30 to 7 p.m.
Cafeteria Hours – Weekends
Closed Saturday and Sunday
Jackson West Medical Center
SkyWay Café Hours – Weekdays
Breakfast
7:30 to 10:30 a.m.
Lunch / Dinner
11:00 a.m. to 6 p.m.
SkyWay Café Hours – Weekends
Breakfast
7:30 to 10:30 a.m.
Lunch / Dinner
11:00 a.m. to 5 p.m.
Smoke-Free Initiative
In our continuing effort to lead the way toward a healthier lifestyle, Jackson Health System and its affiliate, the University of Miami Miller School of Medicine, have taken steps to improve the health and well-being of our patients, visitors, students and employees. Knowing that tobacco smoke is a proven health hazard to both smokers and non-smokers alike, and tobacco use is the leading cause of preventable death in the United States, tobacco use is not consistent with our healthcare mission.
Therefore, all properties owned or leased by Jackson and UM are smoke-free environments. This means that in addition to the buildings, which are already smoke-free, smoking is not permitted in any outdoor areas, including parking garages or in parked vehicles.
By eliminating involuntary smoke exposure, we ensure a healthy environment for all people who receive medical care, work, study and visit our facilities. Recently, a report by the Institute of Medicine further validates this action. Researchers nationwide have examined studies from around the world and definitively determined that smoking bans in public places clearly reduce the risk of heart attacks and heart disease from primary inhalation and second hand exposure.
Our goal will be to continuously offer encouragement and education toward a smoke-free lifestyle.Violations of the policy will be addressed by volunteer ambassadors, emphasizing the promotion of improved health and availability of free classes.
Smoke-Free Initiative
In our continuing effort to lead the way toward a healthier lifestyle, Jackson Health System and its affiliate, the University of Miami Miller School of Medicine, have taken steps to improve the health and well-being of our patients, visitors, students and employees. Knowing that tobacco smoke is a proven health hazard to both smokers and non-smokers alike, and tobacco use is the leading cause of preventable death in the United States, tobacco use is not consistent with our healthcare mission.
Therefore, all properties owned or leased by Jackson and UM are smoke-free environments. This means that in addition to the buildings, which are already smoke-free, smoking is not permitted in any outdoor areas, including parking garages or in parked vehicles.
By eliminating involuntary smoke exposure, we ensure a healthy environment for all people who receive medical care, work, study and visit our facilities. Recently, a report by the Institute of Medicine further validates this action. Researchers nationwide have examined studies from around the world and definitively determined that smoking bans in public places clearly reduce the risk of heart attacks and heart disease from primary inhalation and second hand exposure.
Our goal will be to continuously offer encouragement and education toward a smoke-free lifestyle.Violations of the policy will be addressed by volunteer ambassadors, emphasizing the promotion of improved health and availability of free classes.
Spiritual Care
Jackson Health System provides around-the-clock spiritual care for patients, families, and staff through counseling, prayer, sacrament, and worship according to their specific needs. We take pride in recruiting trained chaplains from all cultures and faiths to help meet the cultural dynamics and needs of our patients and their families. Our chaplains are on call 24 hours a day, seven days a week.
Spiritual Care Services
Jackson Medical Towers, 12th Floor
UM/Jackson Memorial Medical Center
305-585-2529
Spiritual Care
Jackson Health System provides around-the-clock spiritual care for patients, families, and staff through counseling, prayer, sacrament, and worship according to their specific needs. We take pride in recruiting trained chaplains from all cultures and faiths to help meet the cultural dynamics and needs of our patients and their families. Our chaplains are on call 24 hours a day, seven days a week.
Spiritual Care Services
Jackson Medical Towers, 12th Floor
UM/Jackson Memorial Medical Center
305-585-2529
Faith Services
All Faith
Services are led by clinical spiritual education resident chaplains and interns at Jackson Memorial Hospital’s All Faith Chapel, located in the West Wing Lobby.
Monday to Friday
8 a.m.
Sundays
Noon
Catholic Holy Mass
Services are held at the All Faith Chapel, located in the West Wing Lobby at Jackson Memorial Hospital.
Monday to Friday
11:45 a.m.
Sundays
3:30 p.m.
Muslim
The Masjid Prayer Room is open for daily prayers in the Diagnostic Treatment Center (DTC), room 255.
Shaffiat Karmally
305-486-3020 (pager)
Chaplains
Contact Information
To contact a chaplain, call 305-585-2255 and enter pager ID 2624 when prompted.
Rev. Dr. Jacqueline D. Kelley
United Methodist
[email protected]
Fr. Lesly Jean
Catholic Priest
[email protected]
Fr. Fidelis Nwankwo
Catholic Priest
[email protected]
Rev. Shirley Brown
Staff Chaplain (Jackson South)
[email protected]
Rabbi David Gold
Staff Chaplain
[email protected]
Clinical Spiritual Education
Applications
Spiritual Care Services offers three clinical spiritual education units per year. To download an application, click here.
The application fee is $25 and the tuition fee is $500 per unit, payable to Jackson Spiritual Care Services.
Spring Unit
Classes begin the first Monday in February and end the first Monday in June
Classes are held on Mondays: 8 a.m. to 4:30 p.m.
For more information, contact:
Dorothy L. Milton
Asst. Administrator II
305-585-2529
[email protected]
Rev. Dr. Jacqueline Kelley
Director of Spiritual Care Services
[email protected]
Summer Unit
Classes begin on the first Monday in June to the end of the second week in August
Monday through Friday; 8 a.m. to 4:30 p.m. with one night on-call (in-house)
For more information, contact:
Dorothy L. Milton
Asst. Administrator II
305-585-2529
[email protected]
Rev. Dr. Jacqueline Kelley
Director of Spiritual Care Services
[email protected]
Fall Unit
Classes start on the third Monday in August until the first Monday in February
Mondays only; 8 a.m. to 4:30 p.m.
For more information, contact:
Dorothy L. Milton
Asst. Administrator II
305-585-2529
[email protected]
Rev. Dr. Jacqueline Kelley
Director of Spiritual Care Services
[email protected]
Annual Notice
Accrediation
Jackson Health System’s Clinical Spiritual Education program is accredited as a system to offer Level I, Level II, and Supervisory CPE by:
Association for Clinical Pastoral Education Inc., (ACPE)
55 Ivan Allen Jr. Blvd, #835
Atlanta, GA 30308
404-320-1472
Website: https://www.acpe.edu
Your Health & Safety
For the health and safety of our community, and per Miami-Dade County Ordinance 25A-10, we do not allow the following activities in any of our facilities or on any of our campus grounds:
- Loitering
- Vandalism
- Abandoning of personal property
- Littering or dumping
- Public urination or defecation
- Intoxication
- Sale of controlled substances
- Use of illegal drugs
Your Health & Safety
For the health and safety of our community, and per Miami-Dade County Ordinance 25A-10, we do not allow the following activities in any of our facilities or on any of our campus grounds:
- Loitering
- Vandalism
- Abandoning of personal property
- Littering or dumping
- Public urination or defecation
- Intoxication
- Sale of controlled substances
- Use of illegal drugs