Before your care begins, a staff member will conduct a benefits investigation to determine your coverage. This includes:

• If our pharmacy is in or out of network with your insurance.
• Informing you of your out-of-pocket costs, including co-payments, co-insurances or deductibles.
• Assisting in completion of prior authorizations.
• If our pharmacy is unable to fill your prescription, a pharmacy staff member will contact you and assist you in finding a pharmacy that can.
• The cash price of a medication is available upon request

Our pharmacy will always use the most cost-efficient option for you, including generics when available. This could occur due to your insurance company preferring the generic be dispensed or to reduce your copay.

The pharmacy has access to financial assistance programs to help with co-payments. These programs range from discount coupons from drug manufacturers and assistance from various disease management foundations. Our staff is trained to help you with enrollment into such programs.

A monthly statement will be billed to your residence for any outstanding balance. Our billing team is available via phone or email Monday – Friday 10:00AM – 4:00PM EST.

• Phone: 305-355-5801.
• Email: [email protected].

You will be contacted by a team member several days prior to your refill date. If you would like to contact us for a refill, you can call us at 305-585-3996 to speak to a pharmacy staff member to process your refill requests.

Medications can also be refilled via the Web Refill Portal.

• Register here: Web Refill Portal
• Click “Jackson Pharmacy – Specialty Service” under “How To Refill Your Prescription” to access the pharmacy link.
• Register using a prescription bottle and the mobile phone number or email address you have on file with the pharmacy.

• You can pick up your medication at the pharmacy or the pharmacy can delivery your medications at no additional cost to you.
• When you order your medications, a staff member will confirm a delivery date and address.
• You can contact the pharmacy during normal business hours to obtain the status of your order.
• In the event your order is delayed, a pharmacy staff member will contact you to inform you and provide additional support if needed.

If our pharmacy can no longer service your medication, a pharmacy staff member will inform you of the preferred pharmacy and a pharmacist will transfer your prescription.

We want you to be completely satisfied with the care we provide. If you or your caregiver have any issues or complaints, please contact the pharmacy directly and speak to one of our staff members.

If you would like to provide additional feedback, you can do so by taking our Patient Satisfaction Survey here.

The pharmacy has a comprehensive emergency preparedness plan in case a disaster occurs. Disasters may include fire to our facility or region, hurricanes, tornadoes and community evacuations. Our primary goal is to continue to service your prescription care needs. When there is a threat of disaster, we will ensure you have enough medication to sustain you. Please contact the pharmacy directly in the event of a disaster.

Speak up if you have questions or concerns about your medications. Know what medications you take, including why and how you take them.

Contact the pharmacy or your doctor as soon as possible if you experience an adverse reaction or side effect to your medication. If you suspect a medication error or miss a dose of your medication, contact the pharmacy to speak to a pharmacist.

If your medication is recalled, the pharmacy will contact you with further instructions, as directed by the FDA or drug manufacturer.

All medication should be labeled clearly and left in original containers.  Once you receive your medication, ensure it is stored correctly prior to use as some medications require refrigeration.  If children are in the home, store medications and poisons in childproof containers and out of reach.

For instructions on how to properly dispose of unused medications, check with your local waste collection service. You can also check the following websites for additional information:

• Where and How to Dispose of Unused Medicines | FDA
• Take Back Day (dea.gov)

Place all used needles, syringes, and other sharp objects into a sharp’s container. Never throw away loose needles and other sharps in trash cans or recycling bins, and never flush them down the toilet. If an FDA-cleared sharp’s container is not available, all sharp disposal containers should be heavy-duty plastic, able to close with a tight-fitting puncture-proof lid, leak resistant, and properly labeled. You can also check the following websites for additional information:

• Do’s and Don’ts: Safe Disposal of Needles and Other Sharps Used at Home, at Work, or While Traveling (fda.gov)
• Florida – Safe Needle Disposal

Hand washing is the most important way to prevent infections. Clean your hands and remind others to clean their hands.

• Handwashing in Communities: Clean Hands Save Lives | CDC

We understand how a diagnosis and treatment can affect every aspect of your life. Listed below are a few resources dedicated to helping patients learn more about their condition and connect with support groups.

• Miami Transplant Institute Support Group
  Adult Solid Organ Transplant Support Group (jacksonhealth.org)
• Miami-Dade HIV/Aids Partnership Support Groups
  Support Groups | AidsNet

Jackson Pharmacy – Jackson Memorial: 305-355-4000

Jackson Pharmacy – Jackson North: 305-585-3155

Jackson Pharmacy – Jackson South: 305-585-2185

Jackson Pharmacy – Jackson West: 305-585-3030

Jackson Pharmacy – Behavioral Health: 305-355-8000

Jackson Pharmacy – North Dade: 786-466-1600