Specialty Pharmacy

Jackson Pharmacy Solutions mission is to provide a single high standard of pharmaceutical care, education, and research to all residents of Miami-Dade County. We aim to deliver a full range of pharmaceutical care including prevention, diagnosis, and treatment.

As a patient of our specialty pharmacy, we monitor your medications and progress through a disease specific patient management program. The pharmacy’s trained staff and clinical pharmacists work closely with you and your doctor to:

  • Provide education about your medication
  • Monitor the effectiveness of your medication
  • Help you to prevent and identify side effects
  • Assist in adherence monitoring
  • Collaborate with your doctor on treatment regimen
  • Clinically-trained personnel are available 24 hours a day, 7 days a week
  • Jackson Memorial Hospital has access to language interpreters, 24 hours a day, seven days a week. Interpreter services are provided at no charge to our patients. If you need an interpreter, please notify the pharmacy.

Our specially trained pharmacists provide support for patients residing in the state of Florida for the following medical conditions:

  • Cardiovascular Disease
  • Infectious Diseases, including HIV management
  • Inflammatory Conditions
  • Hematology / Oncology
  • Neurology
  • Respiratory Diseases, including Asthma
  • Transplant

Description

As a patient of our specialty pharmacy, we monitor your medications and progress through a disease specific patient management program. The pharmacy’s trained staff and clinical pharmacists work closely with you and your doctor to:

  • Provide education about your medication
  • Monitor the effectiveness of your medication
  • Help you to prevent and identify side effects
  • Assist in adherence monitoring
  • Collaborate with your doctor on treatment regimen
  • Clinically-trained personnel are available 24 hours a day, 7 days a week
  • Jackson Memorial Hospital has access to language interpreters, 24 hours a day, seven days a week. Interpreter services are provided at no charge to our patients. If you need an interpreter, please notify the pharmacy.

Our specially trained pharmacists provide support for patients residing in the state of Florida for the following medical conditions:

  • Cardiovascular Disease
  • Infectious Diseases, including HIV management
  • Inflammatory Conditions
  • Hematology / Oncology
  • Neurology
  • Respiratory Diseases, including Asthma
  • Transplant

Prescription Services

New Prescriptions

Before your care begins, a staff member will conduct a benefits investigation to determine your coverage. This includes:

  • If our pharmacy is in or out of network with your insurance.
  • Informing you of your out-of-pocket costs, including co-payments, co-insurances or deductibles.
  • Assisting in completion of prior authorizations.
  • If our pharmacy is unable to fill your prescription, a pharmacy staff member will contact you and assist you in finding a pharmacy that can.
  • The cash price of a medication is available upon request

Financial Support

Our pharmacy will always use the most cost-efficient option for you, including generics when available. This could occur due to your insurance company preferring the generic be dispensed or to reduce your copay.

The pharmacy has access to financial assistance programs to help with co-payments. These programs range from discount coupons from drug manufacturers and assistance from various disease management foundations. Our staff is trained to help you with enrollment into such programs.

A monthly statement will be billed to your residence for any outstanding balance. Our billing team is available via phone or email Monday – Friday 10:00AM – 4:00PM EST.

Prescription Refills

You will be contacted by a team member several days prior to your refill date. If you would like to contact us for a refill, you can call us at 305-585-3996 to speak to a pharmacy staff member to process your refill requests.

Medications can also be refilled via the Web Refill Portal.

  • Register here: Web Refill Portal
  • Click “Jackson Pharmacy – Specialty Service” under “How To Refill Your Prescription” to access the pharmacy link.
  • Register using a prescription bottle and the mobile phone number or email address you have on file with the pharmacy.

Order Status and Order Delays

  • You can pick up your medication at the pharmacy or the pharmacy can delivery your medications at no additional cost to you.
  • When you order your medications, a staff member will confirm a delivery date and address.
  • You can contact the pharmacy during normal business hours to obtain the status of your order.
  • In the event your order is delayed, a pharmacy staff member will contact you to inform you and provide additional support if needed.

Prescription Transfers

If our pharmacy can no longer service your medication, a pharmacy staff member will inform you of the preferred pharmacy and a pharmacist will transfer your prescription.

Supporting Patient Care

Patient Satisfaction

We want you to be completely satisfied with the care we provide. If you or your caregiver have any issues or complaints, please contact the pharmacy directly and speak to one of our staff members.

If you would like to provide additional feedback, you can do so by taking our Patient Satisfaction Survey here.

Emergency Preparedness

The pharmacy has a comprehensive emergency preparedness plan in case a disaster occurs. Disasters may include fire to our facility or region, hurricanes, tornadoes and community evacuations. Our primary goal is to continue to service your prescription care needs. When there is a threat of disaster, we will ensure you have enough medication to sustain you. Please contact the pharmacy directly in the event of a disaster.

Medication Related Issues

Speak up if you have questions or concerns about your medications. Know what medications you take, including why and how you take them.

Contact the pharmacy or your doctor as soon as possible if you experience an adverse reaction or side effect to your medication. If you suspect a medication error or miss a dose of your medication, contact the pharmacy to speak to a pharmacist.

If your medication is recalled, the pharmacy will contact you with further instructions, as directed by the FDA or drug manufacturer.

Medication Storage and Disposal

All medication should be labeled clearly and left in original containers.  Once you receive your medication, ensure it is stored correctly prior to use as some medications require refrigeration.  If children are in the home, store medications and poisons in childproof containers and out of reach.

For instructions on how to properly dispose of unused medications, check with your local waste collection service. You can also check the following websites for additional information:

Place all used needles, syringes, and other sharp objects into a sharp’s container. Never throw away loose needles and other sharps in trash cans or recycling bins, and never flush them down the toilet. If an FDA-cleared sharp’s container is not available, all sharp disposal containers should be heavy-duty plastic, able to close with a tight-fitting puncture-proof lid, leak resistant, and properly labeled. You can also check the following websites for additional information:

Prevention of Infection

Hand washing is the most important way to prevent infections. Clean your hands and remind others to clean their hands.

Patient Advocacy Support

We understand how a diagnosis and treatment can affect every aspect of your life. Listed below are a few resources dedicated to helping patients learn more about their condition and connect with support groups.

Prescription Refill App

Our pharmacy offers an app for quick and easy order of medications refills.

Download the FREE RefillPro Application using the QR Code below.

A QR image

Apple QR Code

Download the App
A QR image

Google Play

Download the App

1. Download the free RefillPro app in the Apple App Store, on Google Play, or scan the QR codes above.

2. Enter the phone number of your Jackson pharmacy, additional numbers listed below the last step.
Jackson Pharmacy – Specialty Services: (305) 585-3996

3. Scan the refill label on your medication bottle or enter your prescription number and submit your request.

4. Pick up your medication at your convenience.

Description

1. Download the free RefillPro app in the Apple App Store, on Google Play, or scan the QR codes above.

2. Enter the phone number of your Jackson pharmacy, additional numbers listed below the last step.
Jackson Pharmacy – Specialty Services: (305) 585-3996

3. Scan the refill label on your medication bottle or enter your prescription number and submit your request.

4. Pick up your medication at your convenience.

Additional Jackson pharmacy phone numbers

Jackson Pharmacy – Jackson Memorial: (305) 355-7444

Jackson Pharmacy – Jackson North: (305) 654-3155

Jackson Pharmacy – Jackson South: (305) 256-2185

Jackson Pharmacy – Jackson West: (786) 466-1010

Jackson Pharmacy – Behavioral Health: (305) 355-7370

Jackson Pharmacy – North Dade: (786) 466-1735

The pharmacy is closed during the following holidays:
New Year’s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day