Jackson Behavioral Health Hospital

Helping the South Florida community develop productive skills, greater independence, and happier lives.

1695 N.W. 9th Avenue, Miami, FL, 33136

Open 24 Hours

About Jackson Behavioral Health Hospital

Jackson Behavioral Health Hospital provides a full continuum of mental health care for children, adolescents, adults, and seniors. We offer individual, couples, family, and group therapies. Whether inpatient or outpatient, from treatment through discharge, all services are delivered in a structured, supportive, and safe environment. At Jackson Behavioral Health Hospital, we are committed to meeting the needs of each client at each stage of treatment.

Our Philosophy
We believe in helping patients regain their footing by promoting recovery. According to the Substance Abuse and Mental Health Services Administration (SAMHSA), recovery is defined as “the process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential.”

Our Facilities
Our three-story, 180,000-square-foot facility has a bright, cheerful atmosphere designed for maximum effectiveness and success. Through evaluation, clinical treatment, teaching, and research, Jackson Behavioral Health Hospital provides a full continuum of care for the entire family.

Our Team
In association with the medical expertise of the University of Miami Leonard M. Miller School of Medicine’s Department of Psychiatry, Jackson Behavioral Health Hospital services are provided in a supportive, safe, and family-like environment by nurturing, compassionate, and well-qualified staff. The team consists of psychiatrists, psychologists, advanced registered nurse practitioners, registered nurses, social workers, occupational therapists, certified therapeutic recreation specialists, music therapists, counselors, case managers, peer specialists, and mental health specialists.

About Jackson Behavioral Health Hospital

Jackson Behavioral Health Hospital provides a full continuum of mental health care for children, adolescents, adults, and seniors. We offer individual, couples, family, and group therapies. Whether inpatient or outpatient, from treatment through discharge, all services are delivered in a structured, supportive, and safe environment. At Jackson Behavioral Health Hospital, we are committed to meeting the needs of each client at each stage of treatment.

Our Philosophy
We believe in helping patients regain their footing by promoting recovery. According to the Substance Abuse and Mental Health Services Administration (SAMHSA), recovery is defined as “the process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential.”

Our Facilities
Our three-story, 180,000-square-foot facility has a bright, cheerful atmosphere designed for maximum effectiveness and success. Through evaluation, clinical treatment, teaching, and research, Jackson Behavioral Health Hospital provides a full continuum of care for the entire family.

Our Team
In association with the medical expertise of the University of Miami Leonard M. Miller School of Medicine’s Department of Psychiatry, Jackson Behavioral Health Hospital services are provided in a supportive, safe, and family-like environment by nurturing, compassionate, and well-qualified staff. The team consists of psychiatrists, psychologists, advanced registered nurse practitioners, registered nurses, social workers, occupational therapists, certified therapeutic recreation specialists, music therapists, counselors, case managers, peer specialists, and mental health specialists.

Highlights

Directions & Parking

Jackson Behavioral Health Hospital is located at 1695 N.W. 9th Avenue on the University of Miami/Jackson Memorial Medical Center campus, just north of downtown Miami.

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Conditions & Issues Treated

We treat a full array of clinical conditions that cause pain and suffering in human life, including anxiety and panic, depression and mood disorders, drug and alcohol/substance abuse, suicidal ideation or self-injurious behavior, and more.

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Communication Is Key

Problems in need of sound solutions require clear communication between providers and patients. We offer care in American Sign Language, spoken English and Spanish, and through foreign language interpreters.

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View full list of services offered at Jackson Behavioral Health Hospital

Our Commitment to the LGBTQ Community

We recognize the diverse South Florida community and strive to make our hospitals and outpatient programs welcoming to every visitor.

In fact, Jackson is one of only a few health systems consistently recognized as a Leader in LGBTQ Healthcare Equality by the Human Rights Campaign (HRC) Foundation. We also offer support to patients and their families at each of our facilities. For eight years, Jackson Health System was named a “Leader in LGBTQ Healthcare Equality” by the HRC Foundation.

Message from CEO

Jackson Behavioral Health Hospital has long been a trusted service provider for a diverse community with a wide range of needs.

Kevin Andrews

Sr. Vice President and Chief Executive Officer

Jackson Behavioral Health Hospital has long been a trusted service provider for a diverse community with a wide range of needs. As one of the largest and most comprehensive public-academic psychiatric programs in the United States, Jackson Behavioral offers an array of interdisciplinary mental health and substance abuse services delivered in a full continuum of care within hospital, community, and transitional settings, including emergency, inpatient, outpatient, and residential programs.

We are committed to providing exceptional behavioral health services to both adults and children across the South Florida community. Our culturally sensitive care includes special understanding of Hispanic and Caribbean heritage; LGBT communities; Deaf/deaf and hard of hearing patients; and individuals within the criminal justice system. Through our expert interdisciplinary clinicians and key academic and community partners, we offer innovative wellness, trauma-sensitive and recovery-based programs, and resources addressing a broad spectrum of mental health and co-occurring disorders that commonly affect individuals and families of all cultural backgrounds.

Our commitment to the highest quality treatment and service has helped thousands of individuals in the community lead happier and more productive lives. Through consumer education, outreach, and community collaboration we are shaping the future through leading-edge research and development of skilled professional staff to serve individuals and their communities.

We hope you take some time and explore Jackson Behavioral Health Hospital’s website to learn more about the wide variety of services we provide. Thank you for considering us for your behavioral and mental health needs.

Kevin Andrews
Senior Vice President and Chief Executive Officer
Jackson Behavioral Health Hospital

Frequently Asked Questions

How do I contact you if I need help?

Help starts with just one phone call. For someone suffering from behavioral, emotional, or substance-related issues, contact Jackson Behavioral Health Hospital at 305-355-7000. A representative will help determine which services are most appropriate to meet your needs. An appointment may then be made with a therapist, psychologist, psychiatrist, or mental health professional for further evaluation.

For emergencies, call 911. To receive after-hours assistance, call the Suicide Prevention Hotline at 1-800-273-TALK (8255).

What are some of your LGBTQ initiatives?

  • We acknowledge that the LGBTQ communityexperiences higher levels of depression and anxiety than the heterosexual population.
  • In order to create a healthy environment and to reduce health inequities, LGBTQ persons must have access to culturally competent medical treatment and prevention services.
  • We offer counseling in a safe and welcoming environment for people of all cultures, ethnicities, and sexual orientations.
  • Our team of clinicians, psychologists, psychiatrists, social workers, and psychology trainees/psychiatric residents helps meet the mental health needs of Miami’s LGBTQ community members and caring allies.
  • Jackson continues to be a leader in providing specialty care to individuals and families managing HIV spectrum disorders.
  • We offer a variety of behavioral health services and opportunities for LGBTQ community members, including psychiatric treatment, psychotherapy for individuals and couples, and group therapy.
  • In addition to the services and programs offered at Jackson Behavioral Health Hospital, we support behavioral health patients at Jackson Community Mental Health Center, and Jackson South Medical Center, as well as those referred from Jackson North Medical Center, Christine E. Lynn Rehabilitation Center, Jackson Memorial Hospital, and Holtz Children’s Hospital.

How do I get to Jackson Behavioral Health Hospital?

Jackson Behavioral Health Hospital is located at 1695 N.W. 9th Avenue on the University of Miami/Jackson Memorial Medical Center campus, just north of downtown Miami.
From I-95
From the south: Exit I-95 onto S.R. 836 West. Stay right to exit onto N.W. 12th Avenue. Proceed north on N.W. 12th Avenue to N.W. 14th Street. Turn right (east) onto N.W. 14th Street to N.W. 10th Avenue. Turn left (north) onto N.W. 10th Avenue (which changes into N.W. 9th Avenue). The center is on the corner of N.W. 9th Avenue and N.W. 17th Street.

From the north: Exit I-95 onto S.R. 836 West. Stay right to exit onto N.W. 14th Street. Turn right (north) immediately onto N.W. 10th Avenue (which changes into N.W. 9th Avenue). The center is on the corner of N.W. 9th Avenue and N.W. 17th Street.

From S.R. 836
Take S.R. 836 East to the exit at N.W. 17th Avenue North (Civic Center/Hospitals). On the exit ramp, bear left to N.W. 17th Avenue. Turn right (north) onto N.W. 17th Avenue, cross the bridge and turn right onto N.W. North River Drive. Make the first left at the light onto N.W. 13th Terrace. Bear right at the next light onto N.W. 14th Street. Turn left (north) onto N.W. 10th Avenue (which changes into N.W. 9th Avenue). The center is on the corner of N.W. 9th Avenue and N.W. 17th Street.

What are my transportation options at Jackson Behavioral Health Hospital?

Metrorail’s Civic Center Station is located adjacent to the medical center campus, which is also serviced by Metrobus routes. For information, call 305-638-6700.

Metrobus routes also service the campus. For route information, call Metro-Dade Transit at 305-891-3131 or visit their website.

What are my parking options?

Our self parking facilities consist of five (5) parking garages encompassing more than 7,000 parking spaces. Parking available 24 hours/7 days a week.

Parking on the Jackson Memorial campus is free for the first two (2) hours for all patients and visitors.

Daily Self Parking Rates

  • Add your content…Up to 2 Hours: FREE
  • 2 to 2 ½ Hours: $5
  • 2 ½ to 3 Hours: $7
  • 3 to 3 ½ Hours: $9
  • 3 ½ to 24 Hours: $11
  • Lost Ticket: $11

Parking Garages:

GREEN GARAGE

  • Park Plaza West
  • Street Address: 1140 N.W. 16th Street
  • Spaces: 1897
  • Hours: 24/7
  • RED GARAGE
  • Park Plaza East
  • Street Address: 901 N.W. 17th Street
  • Spaces: 1694
  • Hours: 24/7

YELLOW GARAGE

  • Jackson Professional Center Garage
  • Street Address: 1801 N.W. 9th Avenue
  • Spaces: 1509

ORANGE GARAGE

  • Jackson Medical Towers
  • Street Address: 1500 N.W. 12th Avenue
  • Spaces: 662
  • Hours: 24/7

BLUE GARAGE

  • North
  • Street Address: 1120 N.W. 20th Street
  • Spaces: 687
  • Hours: 24/7

BLUE LOT

  • Lot 5
  • Street Address: 1611 N.W. 12th Ave
  • Spaces: 54
  • Hours: 24/7

Extended Stay Patient Parking
This program provides affordable parking to family members and caretakers of Jackson Memorial Hospital patients who are expected to remain at the hospital for an extended period of time. Please contact Guest Services at 305-585-7341 or visit their office located in Jackson Memorial’s West Wing Lobby, room 104, for more information. Office hours are 8 a.m. to 4:30 p.m., Monday to Friday.

Do you offer valet parking?

Our premier valet service offers the convenience of curbside drop-off at the Jackson Memorial main entrance on N.W. 19th Street (Clark Diagnostic Treatment Center/Clark DTC) from 6 a.m. to 8 p.m., at the entrance of Holtz Children’s Hospital/ER on N.W. 17th Street/Ed Newman Street from 8 a.m. to 6 p.m., and at the main entrance of the Lynn Rehabilitation Center off of N.W. 12th Avenue just north of N.W. 16th Street from 6 a.m. to 8 p.m. This service is available Monday through Friday and closed on weekends and on all observed holidays.

Valet Rates

  • 0-2 Hours $12.00
  • 2-3 Hours $16.00
  • 3 Hours to Full Day $20.00

Note: Current rates include a 7 percent Florida sales tax and a 15 percent City of Miami parking surcharge tax.

Do you offer valet baby stroller parking permits?

Stroller parking permits are available to parents of children younger than 3 years old, allowing for convenient parking at designated spaces across Miami-Dade County. To purchase a permit, parents or legal guardians (with supporting documents) will need to submit a photo ID, and either a child’s original birth certificate, footprints, or hospital wristband. The permit costs $35.

Call the Jackson Memorial Hospital South Wing Cashier’s Office at 305-585-6736 for more information.

Do you offer disabled visitor parking?

Based upon Ordinance 13-104, amending Section 30-338.2 of the Miami-Dade County Code; parking fees may be imposed on vehicles displaying a disabled parking permit or license tag at Jackson Memorial Hospital facilities. However any such vehicle exiting the facilities in two (2) hours or less will not be charged parking fees.

* In accordance with Florida State Statute 316.1964, no parking fees will be imposed on any vehicle with specialized equipment, such as ramps, lifts, or foot or hand controls, for use by a person with a disability, or any vehicle displaying the Florida Toll Exemption permit.

If you drive a mechanically altered vehicle or have a Florida Toll Exemption permit and qualify for free parking, please follow these guidelines:

  • In the exit lane, communicate with the Customer Service Agent (CSA) via intercom to request a waiver of parking fees;
  • The CSA will examine your vehicle to determine if the driver/vehicle meets the criteria for waiver;
  • Once it has been verified that the waiver of fees is allowed, the CSA will record your name, address and specific vehicle information.

How do I contact parking services?

Jackson Parking Services
1611 N.W. 12th Avenue
Park Plaza West – G207
Miami, FL 33136

Tel: 305-585-6997

Office Hours: 7:30 a.m. to 5 p.m., Monday to Friday

*For your convenience, 24-hour customer service is available at the entrance and exit lanes, as well as the Pay-On-Foot Stations via Intercom Assistance. Simply press the button marked “HELP.”