Jackson Health System Announces Updates to its COVID-19 Visitation Policy

Jackson Health System is making changes to its COVID -19 visitation guidelines to align with the latest national and state safety protocols. Effective Wednesday, May 5, limited visitation will be allowed in some patient units.

While virtual visits remain the safest form of interaction during the COVID pandemic, and Jackson staff is committed to providing the equipment, attention, and support necessary to arrange those calls, Jackson understands that in-person visitation is an important part of a patient’s care and recovery.

Under the new patient visitation guidelines, visitors must adhere to the following:

  • Hospitalized adult patients may have one healthy visitor at a time from 9 to 11 a.m. and 5 to 7 p.m. Additional visitors must wait outside the building or come at a different time.
  • All visitors must be at least 18 years old.
  • Visitors who leave the facility must be re-screened for re-entry.
  • Visitors may be requested to leave the patient’s room during procedures or treatments.
  • The visitor for a patient with a scheduled procedure must remain in a designated lounge while the patient is being cared for. At the end of the procedure, a member of the patient’s care team will let the visitor know that it is safe to visit their loved one in their room.
  • Inpatients receiving care at Jackson Behavioral Hospital – adults and children – may have one healthy visitor for one hour per day:
    • Visitors are welcome from 5 to 6 p.m. for patients whose last names begin with A-M.
    • Visitors are welcome from 6 to 7 p.m. for patients whose last names begin with N-Z.
  • Behavioral health patients at Jackson South Medical Center may have one healthy visitor from 6 to 7 p.m. daily.
  • Visitation is allowed in our long-term care facilities, as directed by state and AHCA requirements.
  • Visitors are not allowed in adult emergency departments.
  • Adult patients are not allowed overnight visitors.

Exceptions to the new policy exist for labor and delivery patients, all pediatrics patients, babies in the Newborn ICU, rehabilitation, and end-of-life patients.

For a complete list of our COVID-19 revised visiation guidelines, please visit jacksonhealth.org.

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Media Contact

Lidia Amoretti

Media Relations Outreach

The Media Relations & Outreach team works with local, national and international print and broadcast media and other external audiences to showcase Jackson’s physicians, staff, research and medical services. The team also works reactively, responding to media inquiries on a variety of medical-related issues.

For more information, contact our media team:
Media Relations & Outreach
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